Reporting to the Sales Manager, you will manage existing customer accounts, build robust business relationships and identify opportunities to grow sales. This is predominantly an office-based role focused on account management, sales coordination and customer support, with occasional local customer visits as required.
Key responsibilities
- Manage and develop relationships with an established portfolio of customers.
- Manage customer relationships primarily from the office, with occasional face-to-face customer visits when required.
- Respond to customer enquiries, provide product information and coordinate sales support.
- Identify opportunities to increase sales within existing accounts and develop new customer relationships.
- Prepare quotations, follow up opportunities and support customers throughout the sales process.
- Work closely with internal sales, production and operations teams to meet customer expectations.
- Maintain accurate customer records,
sales activity and pipeline information in the CRM system.
- Engage proactively with customers to understand upcoming projects and product requirements.
- Support the Sales Manager in achieving sales targets and business growth objectives.
About you
- Experience in account management, sales representation, customer service or internal sales.
- Experience in manufacturing, building products, construction or a related industry (highly regarded).
- Strong communication, relationship-building and organisational skills.
- A proactive approach to customer service and identifying sales opportunities.
- Confidence using Microsoft Office, CRM systems and sales administration software.
- Willingness to undertake occasional local customer visits; a current driver's licence is preferred.
- A positive attitude, willingness to learn and ability to work collaboratively.