SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start

Positions Available

- Full-Time (CBD, Parramatta, Sydney Airport) - Base salary $61,000 p.a
- Christmas Casuals (Sydney CBD) - Base pay $35 p.h

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and Current Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team. This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.

Why You'll Love Working at POP MART

- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment

What You'll Do

Deliver Great Customer Experiences
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales through upselling and cross-selling opportunities

Maintain Store Standards
- Replenish stock and maintain visual merchandising standards
- Support deliveries, stock counts and inventory accuracy
- Keep the store clean, organised and customer-ready





Support Daily Store Operations
- Process transactions accurately through POS systems
- Follow store procedures and loss prevention standards
- Support product launches and peak trading periods

Our Ideal Candidate

Want to know what we're looking for? Here's what will help you stand out at POP MART:

- Confident, outgoing and customer-focused
- Passionate about retail, pop culture, collectibles or fandom-led brands
- Demonstrates genuine interest in POP MART products, collectible figures and character IPs
- Has researched POP MART and can speak beyond simply naming our characters and IPs, demonstrating an understanding of their stories, appeal and connection with collectors
- Energised by fast-paced, high-volume retail environments
- Reliable, positive and adaptable with a strong work ethic
- Strong communicator with excellent attention to detail
- Takes ownership, follows processes and maintains high standards
- Proactive problem-solver who can work independently
- Flexible to work weekends, public holidays and peak trading periods
- Mandarin or additional language skills are highly regarded, but no essential.

Full-Time Availability Requirements





- This is a permanent full-time position averaging 38 hours per week.
- Flexible availability across all 7 days is required.
- Typical rosters include weekends, late-night trading and public holidays.
- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
- As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
- Availability throughout our peak trading season (November to January) is essential.

Casual Availability Requirements

- This is a position offered on a casual basis
- Availability to work 3–4 days per week is required.
- Applicants must be available to work at least one weekend day and one late-night trading shift each week.
- Rosters are planned in advance to support consistency and work-life balance.
- Flexibility to support business needs, peak trading periods and major product launches is expected.
- Availability throughout peak trading periods, including November to January, is essential

How to Apply

To apply, please submit:

- Your resume (including month/year dates)
- A short cover letter outlining:

? Why POP MART interests you ? Your favourite POP MART character or IP

? A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

- Full permanent working rights in Australia required for full-time
- Must be able to commit to availability requirements

📌 Sales Associates I Sydney Area I Full-time & Casual
🏢 POP MART OCEANIA
📍 Sydney