About the role The Account Manager manages the client relationship across its full lifecycle from new business outreach and pitching, through onboarding and ongoing account management. It is the client's primary contact and is responsible for extending client relationships, growing client revenue, and improving the client's experience of service delivery.
The Account
Manager develops and maintains strategic relationships with existing clients while actively identifying, pursuing, and securing recent business opportunities to achieve revenue growth targets.
Key responsibilities
- Conduct outbound outreach to prospective current clients via the Amplifir Outreach Program
- Lead the end-to-end pitch process for new business opportunities
- Coordinate delivery teams in developing pitch content and presenting to prospective clients
- Lead initial account setup and onboarding in line with Amplifir's onboarding process
- Confirm scope, goals and success metrics, and agree the initial set of deliverables with the client
- Create a Client Engagement Plan for each account during onboarding
- Act as the primary strategic point of contact and trusted advisor throughout the full client lifecycle
- Lead renewal conversations
- Lead, facilitate and coordinate regular business reviews with delivery teams
- Identify opportunities to grow the client relationship, increase revenue and extend and improve service delivery across the portfolio
About you
- Experience in account management, client services or business development within an agency or professional-services environment
- Strong commercial acumen with the ability to understand how the client's business operates and therefore make decisions to drive profitability, revenue, client retention and lead pricing conversations
- Excellent relationship-building and stakeholder management, from day-to-day contacts through to senior decision-makers
- Confident leading strategic conversations
- Skilled at synthesising input from multiple internal teams into one clear, client-ready narrative
- Skilled at Planning & Organising by setting objectives, breaking down work into achievable steps, developing schedules and assigning tasks, with strong follow-through on commitments and escalations