As a Senior Luxury Jewellery Sales Consultant at Ecali Fine Jewellery, you will be responsible for providing exceptional customer service and driving sales in our prestigious family-owned boutique in Subiaco. We are a small team who are very conscious of a work life / home life balance. This can be a full-time role or part time role and will be crucial in delivering an unparalleled shopping experience to our discerning clientele.
Key responsibilities
- Engage with customers, understand their needs and preferences, and provide personalised recommendations
- Build and maintain strong, long-term relationships with clients by delivering exceptional, personalised service
- Act as a trusted advisor, guiding clients through significant emotional purchases such as engagement and wedding rings
- Demonstrate and explain the features and benefits of our exclusive jewellery collections
- Process sales transactions and handle payments accurately
- Maintain an impeccable store appearance and ensure product displays are visually appealing
About you
- Experience in either luxury retail or jewellery industry is sufficient to meet our requirements
- Weekend availability is required as part of your flexible working schedule
- Exceptional customer service skills and a passion for providing a premium shopping experience
- Strong product knowledge and the ability to educate customers on the unique features of our jewellery
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Attention to detail and a meticulous approach to maintaining store presentation standards
- Flexible and adaptable
- A team player who is willing to support colleagues and contribute to the overall success of the store
- Valid work visa or Australian work rights are acceptable for this position
About us
Ecali Fine Jewellery is a family-owned manufacturing boutique, known for our exquisite craftsmanship and exceptional customer service. With a focus on ethical and sustainable practices, we are committed to providing our clients with the finest quality jewellery, an unparalleled shopping experience, while creating beautiful memories.
Benefits
- Competitive salary
- Small team with a supportive and collaborative team environment
- Provide a excellent work life / home life balance
- Comprehensive product training and ongoing professional development
- Employee discount on our exclusive jewellery collections