You'll be the first point of contact for IT support across our Australian sites, keeping around 100 people connected, productive and secure. This is a Service Desk Analyst role where you'll solve problems, take pride in great service, and look for smarter ways to get things done. Beyond the service desk, you'll get hands-on with Intune, Entra ID, cybersecurity incident response and disaster recovery, supported by modern tools and a collaborative IT team.
Key responsibilities
- Log, triage and resolve IT support tickets, escalate complex issues, and help onboard new starters
- Write and maintain knowledge base articles so staff can solve common issues themselves
- Set up accounts, licences and mailboxes, and help deploy laptops and phones with Autopilot and Intune
- Assist with user access in Entra ID and Active Directory, and support incident response and disaster recovery processes
- Coordinate ordering and delivery of IT hardware
About you
- Experience in a service desk or IT support role
- Hands-on experience supporting Windows and Microsoft 365
- Keen to pick up new tools and grow your technical skills
- Patient and friendly, with a knack for explaining tech to non-technical people
- Stay level-headed when things break and people need answers fast
- Problem solver who'd rather fix the root cause than close the same ticket twice
- Organised: juggle multiple requests, prioritise well and follow through
- Keep people updated and see things through
- Share what you know and ask for help when you need it
About us
Liquor Marketing Group is one of Australia's leading independent liquor retail groups, home to Bottlemart, SipnSave, Harry Brown and Thirsty Camel WA. We support more than 650+ members nationwide with a team of around 100 people.
Benefits
- A collaborative, supportive team where your work is visible
- Ongoing career development
- Modern tools to help you do your best work
- Hybrid working once you're settled in: First 6 weeks full time in the office, weeks 7 to 12 are 4 days in the office and 1 day flexible, ongoing 3 days in the office and 2 days flexible
📌 Service Desk Analyst (Ryde)
🏢 Liquor Marketing Group
📍 Ryde
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