Description/n

/n Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! /n At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia. /n As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts. /n

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Requirements/n

/n What you’ll do: /n /n

- Provide escalation support and act as a key technical escalation point for the Service Desk

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- Take a lead role in investigating major incidents ensuring timely communication and escalation where needed

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- Triage tickets and escalate to specialised teams when necessary

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- Monitor and action alerts from monitoring and management systems

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- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.

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- Communicate effectively with end users, providing clear updates and managing expectations

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- Create documentation and updating internal knowledge base.

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- Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

/n /n /n What you’ll bring: /n /n

- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications

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- Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint

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- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms

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- Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting

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- Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management

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- Understanding of various hypervisors (Vsphere / Vmware / HyperV)

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- Solid customer service orientation and ability to work well under pressure

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- Excellent problem-solving skills and efficiency

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- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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- Understanding of ITIL principles and incident management processes

/n /n /n Desirable: /n /n

- Prior experience with ConnectWise

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- Prior experience with PowerShell scripting

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- Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.

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- Completion of Microsoft based certifications

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- Completion of an ITIL certification

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- Relevant tertiary qualification in Information Technology

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- Baseline / NV1 clearance

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Benefits/n

/n Why You'll Love Working Here: /n Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: /n /n

- Hybrid working with team anchor days to support collaboration

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- Extensive training and development opportunities that enable continual growth as part of your career planning.

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- Extensive discounts and benefits to maximise your money.

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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

/n /n /n CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. /n /n Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Engineer - Transitions (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne