Totally Game is looking for new casual team members for our flagship location at the brand new Luna Park Melbourne Arcade. Operated by Zax Amusements, Totally Game offers the latest interactive redemption and video games, great prizes, and birthday packages to suit all ages. We are looking for multiple team members for our Luna Park location with opportunities for additional shifts and career growth across the Zax Amusements circuit for the right candidates. Our Customer Service Representatives are the backbone of our business and receive daily support from an experienced team of technicians, managers and industry specialists to ensure all our guests are leaving Totally Game with a smile on their face (as well as a cool bunch of prizes!)

Why work with us?

Training and continual support provided

A fun and exciting prospect to go behind the curtain of one of Australia’s favourite pastimes.

Competitive remuneration and employee perks.

Responsibilities:

Enthusiastically helping customers of all ages

Serving customers with all manner of requests

Bringing a positive attitude to every shift

Engaging in cleaning, maintenance and upkeep of the store and amusement machines.

Testing games daily to ensure they are operating correctly and providing the best possible guest experience.

Requirements:

Fun and positive attitude

Technical skills are advantageous





Excellent initiative and attention to detail

Working outside of normal business hours including nights, weekends, school and public holidays. Weekend availability is required for this role.

The right to work in Australia

Willing and able to obtain a National Police Check if required

Job Type: Casual

Experience:

Customer service: 2 years (Preferred)

Application Process

As part of the application process, applicants will be required to complete a short video response. The video should be approximately 30–60 seconds in length and include:

A brief introduction about yourself

Why you would like to work at Totally Game

Any customer service, hospitality, entertainment, or technical experience you may have

What makes you a great fit for this role

This video does not need to be professionally produced. A simple recording using your smartphone or computer is perfectly acceptable.

Please note that applications will not be considered complete until the video response has been submitted.

Screening Questions

- Tell us what interested you about this position, make sure to let us know about any customer service experience you have gained.
- Are you available to work weekends, including Saturday evenings?
- Do you have permanent unrestricted rights to work in Australia?

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📌 Casual Guest Experience Ambassador – Arcade & Games (Melbourne)
🏢 The Glen Hotel Pty
📍 Melbourne