You'll lead product development, delivery and in-life management across a telecommunications portfolio. Reporting to the Head of Product, you'll take assigned initiatives from chance assessment and commercial analysis through to implementation, launch and post-launch review. You'll work closely with internal teams and external partners to develop and deliver products and services that meet customer needs and business priorities. This is a broad, hands-on role in a small team where you'll manage multiple responsibilities, work independently and collaborate with colleagues and partners to deliver outcomes.

Key responsibilities

Identify product opportunities and contribute recommendations to the product roadmap.

Develop commercial analysis, pricing and promotion recommendations, and support business cases.

Lead product development and go-to-market delivery for assigned initiatives, including requirements, business rules and acceptance criteria.

Manage implementation plans, milestones, dependencies, risks and stakeholder updates.

Plan and lead user acceptance testing, coordinate defect resolution and provide release-readiness recommendations.

Coordinate customer journeys, website content, notifications, FAQs, support materials and partner instructions.

Validate product configurations, business rules and customer-facing legal and rate documents against approved requirements.

Review marketing materials for accuracy and consistency with approved product details.





Monitor competitor activity, market developments and product performance, and recommend improvements.

Manage assigned products in life, including investigating issues and developing improvement or decommissioning plans.

About you

Demonstrated experience owning product development, implementation and in-life management.

The ability to understand technical product specifications and translate them into clear business requirements and customer outcomes.

Strong commercial and analytical skills, including pricing analysis and business cases.

Experience planning and coordinating user acceptance testing.

Clear written communication and excellent attention to detail.

Proficiency with Microsoft Office, particularly Excel, as well as project management and AI tools.

The ability to manage varied responsibilities independently while collaborating effectively with colleagues and partners.

A proactive, customer-centric approach and a passion for technology.

A broad role with involvement across a telecommunications product portfolio.

The opportunity to build skills across product development, delivery and in-life management.

A blended working model, combining in-person collaboration at the Chatswood office with flexible working options.

Staff benefits, including access to up to two mobile plans and additional leave to help top up a low annual leave balance.

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📌 Senior Product Specialist (Willoughby)
🏢 Career Advocate
📍 Willoughby