About Us

Powerlink Energy is a leading supplier of energy and industrial equipment, including diesel and gas generators, air compressors and lighting towers. We provide sales, after-sales and service support to customers across a range of industries.

As we continue to grow our operations across Australia, we are looking for a Sydney-based Service & Operations individual to oversee our Service and Warehouse departments nationwide.

The Role

This is a hands-on leadership position responsible for overseeing the day-to-day operations of our Service and Warehouse departments across Australia. The role involves managing teams across multiple locations, coordinating operational activities, maintaining customer relationships and ensuring all work is completed efficiently and in line with company standards.

We are looking for someone who is organised, proactive and confident in managing both people and operational responsibilities. The successful candidate will be comfortable dealing with customers at all levels, resolving issues and ensuring all team members follow the required processes, documentation and company policies.

Duties and Responsibilities

- Oversee the daily operations of the service and warehouse departments nationwide
- Lead, manage and support teams across multiple locations
- Ensure service jobs, customer requests and operational tasks are completed in a timely manner
- Manage and de-escalate complex customer and stakeholder issues, ensuring concerns are resolved professionally and effectively.
- Communicate with stakeholders at all levels to address concerns and maintain positive working relationships.




- Coordinate and schedule all service jobs accurately
- Handle customer enquiries, issues, and escalations professionally
- Build and maintain strong relationships with customers, and internal teams
- Provide hands-on support in resolving service ad operational issues when required
- Ensure all records and reports are completed accurately and on time
- Monitor and enforce compliance with company policies, procedures and workplace health and safety requirements
- Ensure all team members follow the required documentation, reporting and operational processes
- Monitor team performance, address operational concerns, and identify areas of improvement
- Work closely with other internal departments
- Coordinate with interstate teams to maintain consistent service standards and operational efficiency
- Provide regular operational updates and report significant issues to management
- Perform other duties assigned by management from time to time

About You: We are looking for someone who is:
- Hands-on with strong organisational and problem-solving skills
- Experienced in managing teams and overseeing daily operations
- Confident in communicating with customers at all levels and handling difficult situations
- Able to manage multiple priorities across different locations
- Detail-orientated,



with a strong focus on documentation, reporting and compliance
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels and navigate complex solutions.
- Capable of ensuring team members follow company policies and procedures
- Proactive, reliable and able to take initiative
- Comfortable working independently while also supporting and leading a team
- Able to identify operational issues and implement practical solutions
- Previous experience in service management, operations, warehouse management or a similar leadership role would be highly regarded.

Experience in machinery, generators, industrial equipment or a related industry would be an advantage.

Career Development

This role offers the chance to take on a key leadership position within a growing business. The successful candidate will play an important role in overseeing our nationwide Service and Warehouse operations, developing teams, improving internal processes and supporting the company’s continued growth.

At Powerlink Energy, we value our people and believe in creating a positive workplace culture. We provide company lunches every Tuesday, casual Fridays, BBQ every last Friday of the month, and regular staff events throughout the year, including birthday celebrations.

Salary

· $85,000 + superannuation

Ability to commute/relocate

- Smithfield NSW: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:
- Australia (Preferred)

Pay: From $85,000.00 per year

Work Location: In person

📌 Service + Operations (Smithfield)
🏢 B2BPOWEMACH
📍 Smithfield