About Us

AHG Building Contractors is a well-established, locally owned and operated business providing plumbing, building maintenance and associated services across the Northern Territory. With a diverse client base spanning government, defence, commercial and private sectors, we pride ourselves on delivering reliable, high-quality services and building strong relationships with our clients.

We are seeking a highly organised, proactive and customer-focused Service Scheduler & Coordinator to join our busy team.

About the Role

This is a varied, fast-paced role suited to someone who thrives on organisation, problem-solving and keeping things running smoothly. As our Service Scheduler & Coordinator, you will play a key role in coordinating day-to-day service operations, managing customer enquiries, scheduling technicians and ensuring jobs are followed through from initial request to completion.

You will also be responsible for coordinating the day-to-day maintenance and administration of our company vehicle fleet.

This position requires someone who can confidently manage competing priorities, communicate effectively and take ownership of their responsibilities.

Key Responsibilities

Service Scheduling & Job Coordination

- Receive and process incoming service requests, create jobs and coordinate technician scheduling.
- Manage non-period contract works from initial enquiry through to completion and invoicing.
- Proactively monitor job progress, follow up outstanding works and coordinate return visits where required.
- Assist with scheduling planned and reactive maintenance works across our period contracts.
- Liaise with customers, technicians and supervisors to coordinate appointments and ensure efficient service delivery.
- Identify and communicate scheduling conflicts, delays and urgent matters.

Customer Service & Communications

- Answer incoming telephone calls,



assist customers with enquiries and direct matters to the appropriate personnel.
- Manage the company's main email inbox, ensuring correspondence is promptly reviewed, actioned or allocated.
- Provide customers with updates regarding bookings, service requests and outstanding works.
- Maintain professional and effective communication with customers, suppliers, subcontractors and internal team members.

Fleet Coordination

- Coordinate routine servicing, maintenance, repairs and registration renewals for company vehicles.
- Maintain accurate fleet records, servicing schedules and maintenance documentation.
- Liaise with external service providers to arrange vehicle maintenance and repairs.
- Monitor and follow up reported vehicle defects and outstanding maintenance requirements.
- Assist with vehicle allocations and other day-to-day fleet requirements.

Operational Support

- Maintain accurate job records and documentation within company systems.
- Prepare and process invoices for completed non-period contract works.
- Support the wider operations team with scheduling and service coordination requirements.
- Identify opportunities to improve workflows, communication and operational efficiency.

About You

We are looking for someone who is organised, dependable and takes pride in getting things done. You will be comfortable working in a busy environment where priorities can change throughout the day. You will have the confidence to make decisions within your responsibilities, take initiative and ensure tasks are followed through without constant supervision.

To be successful in this role,



you will have:

- Previous experience in service scheduling, job coordination, dispatch or a similar role.
- Excellent organisational and time management skills.
- Strong verbal and written communication skills.
- The ability to effectively manage multiple tasks and changing priorities.
- A proactive approach to problem-solving and following up outstanding matters.
- High attention to detail and accuracy.
- Solid computer literacy and the ability to quickly learn new systems.
- A professional, friendly and customer-focused attitude.
- The ability to work independently while contributing positively to a team environment.

Highly Regarded (but not essential)

- Experience within the plumbing, construction, maintenance or trade services industry.
- Experience scheduling field technicians or coordinating reactive maintenance works.
- Experience using ServiceM8 or similar job management software.
- Experience with fleet maintenance coordination.
- Experience processing invoices and managing job documentation.

What We Offer

- Full-time, stable employment with an established, locally owned Darwin business.
- A varied and engaging role where no two days are the same.
- A supportive and collaborative team environment.
- The opportunity to take ownership of your work and make a genuine contribution to business operations.
- Exposure to a diverse range of clients, contracts and maintenance activities.
- Opportunities for professional development and career growth.

How to Apply

If you are an organised, motivated and reliable individual who enjoys coordinating people, solving problems and keeping operations on track, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience through SEEK.

Join AHG Building Contractors and become an integral part of our service coordination team!

📌 Service Scheduler & Coordinator – Plumbing & Maintenance (Berrimah)
🏢 All Hours Group
📍 Berrimah