DeBra’s Lingerie | Full time, Monday–Friday | 12-Month Maternity Leave Contract

About the Role

We are seeking a reliable and enthusiastic Customer Service Representative to join our team on a full-time basis, working Monday to Friday, for a 12-month maternity leave contract.

This role is ideal for someone who enjoys communicating with people, has excellent attention to detail and takes pride in delivering outstanding customer service.

Key Responsibilities

- Answering incoming telephone calls and assisting with customer enquiries.
- Monitoring and responding to customer emails in a timely and professional manner.
- Contacting customers regarding their online orders, providing updates and resolving order-related queries.
- Assisting with general customer service enquiries and providing friendly, helpful support.
- Liaising with team members to ensure customer needs are met.
- Maintaining accurate customer and order information.

About You





- Excellent verbal and written communication skills.
- A friendly, approachable and customer-focused attitude.
- Strong organisational skills and attention to detail.
- The ability to multitask and manage competing priorities.
- Confidence using computers, email and online systems.
- The ability to work independently and as part of a team.
- Previous customer service, administration, retail or online order processing experience will be highly regarded.

Why Join DeBra’s Lingerie?

- Full-time, Monday–Friday working arrangement.
- 12-month fixed-term maternity leave contract.
- Join a supportive team in a customer-focused business.
- Make a genuine difference to our customers’ shopping experience.

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📌 Customer Service Representative (Penrith)
🏢 DeBra's
📍 Penrith