Are you the person everyone comes to with their AlayaCare questions?

If you’re the one in your office who knows where everything lives in AlayaCare, supports team members when they’re stuck and shows new starters how it all works, this could be your next step. We’re looking for an AlayaCare super user who’s ready to move into a technology role, using what you already know about care delivery to support offices right across Australia.

About us

Since 2005, Just Better Care has grown into a national network of around 46 Just Better Care offices delivering in-home aged care and disability support. Each office is independently owned and run by a local Franchise Owner who knows their community and leads their own team of Community Support Professionals, nurses and office team members.

The Just Better Care Australia team in Manly is the Franchisor and Franchise Network Support Office. We don’t deliver care ourselves; we make it easier for the people who do. Our central teams provide operations, IT, compliance, clinical governance, HR and marketing support so Franchise Owners and Just Better Care team members can spend less time wrestling with systems and more time with the people they support.

About the role

AlayaCare is the care management platform used every day across the Just Better Care network.

As Systems Support

Officer in our Transformation and Technology team, you’ll be the go-to person when Just Better Care offices need help with it. You already understand how rostering, client records, care plans and billing fit together in a busy care office. In this role you’ll use that understanding to solve problems, improve how the platform is used, and help offices get the most out of it. We’ll support you to build your technical skills along the way.

What you’ll do

- Be the first point of contact for Franchise Owners and Just Better Care team members who need help with AlayaCare




- Work out what’s going wrong and fix it, or escalate more complex issues to the wider Transformation and Technology team or to AlayaCare
- Log requests and solutions clearly, and build up a library of how-to guides so offices can help themselves
- Test new settings, updates and changes before they go live across the network
- Spot recurring issues and suggest better ways to set up and use the platform
- Train and guide Just Better Care offices, mostly by phone and video, with some in-person visits when needed
- Help offices handle sensitive client and health information safely and in line with privacy requirements

What you’ll bring

- Hands-on AlayaCare experience, ideally as a super user, power user or the person others turn to for help
- Experience working in aged care, disability, home care or community services, so you understand the day-to-day realities of a care office
- A patient, practical approach to working through problems step by step
- The ability to explain things clearly to people who aren’t confident with technology, including over the phone or video
- Valuable organisation, so you can juggle requests from lots of offices and keep everyone moving
- Experience in IT support, a help desk, or using a ticketing system is a bonus, but not essential

What we offer

- A 6 month full-time fixed term contract
- A real step into a technology career, building on care sector experience you already have
- The chance to see how a national care network operates and make a visible difference to Just Better Care offices across Australia
- A friendly, collaborative team at the Network Support Office in Manly, close to transport

We welcome conversations about flexibility and any adjustments that would help you do your best work.

How to apply

Send your CV and a short cover letter telling us how you’ve used AlayaCare, such as setting it up, training others, or being the person who sorts things out when it isn’t working. Any IT or help desk experience is welcome too.

📌 Systems Support Officer - Alayacare (Manly)
🏢 Just Better Care Australia
📍 Manly