n We are currently recruiting two full-time Customer Service Officers to join a supportive and people-focused team. This is a phone-based role where you’ll spend time speaking with customers, understanding their needs, answering questions and providing a positive and professional experience.
n Unlike a traditional high-volume call centre, conversations can be more detailed, giving you the opportunity to genuinely engage with customers and provide meaningful support.
The role:
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- Providing friendly and professional customer service over the phone
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- Managing inbound customer enquiries and providing clear, helpful information
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- Taking the time to understand individual customer needs and circumstances
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- Asking relevant questions and gathering required information
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- Working through customer queries and helping resolve issues
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- Accurately updating customer records and completing associated administration
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- Liaising with internal teams to ensure customers receive the right support
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- Delivering a consistently positive customer experience
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About you:
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- Previous customer service, contact centre or phone-based experience
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- Warm, confident and professional communication skills
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- Robust active listening and relationship-building skills
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- Comfortable managing longer, detailed customer conversations
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- Patient and empathetic in your approach
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- Strong administration and data entry skills
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- Excellent attention to detail
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This would be a great opportunity for someone who enjoys customer interaction and building rapport, rather than simply working through a high volume of short calls.
📌 Customer Service Officer (Brisbane)
🏢 Perigon Group
📍 Brisbane
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