DSS Facilities is seeking an experienced Client Services Manager – Cleaning to manage cleaning operations, with a strong focus on council contracts, contract compliance, client relationships and service delivery.
Key responsibilities
- Manage day-to-day cleaning operations across council and commercial contracts
- Maintain robust relationships with council representatives, contract administrators and other key stakeholders
- Ensure all contractual obligations, cleaning specifications and service-level agreements are met
- Conduct regular site inspections, quality audits and performance reviews
- Manage cleaning supervisors, team leaders and cleaning staff across multiple locations
- Monitor staff attendance, rosters, timesheets and labour costs
- Manage client complaints, incidents, corrective actions and service improvements
- Prepare monthly reports, operational updates and performance documentation
- Monitor KPIs and ensure compliance with contract requirements
- Ensure compliance with work health and safety requirements and company procedures
About you
- Proven experience managing commercial cleaning contracts, preferably local council contracts
- Experience working with councils,
government clients or public-sector organisations
- Strong knowledge of cleaning scopes of work, specifications, KPIs and contract compliance
- Experience managing multiple sites, cleaning teams and operational budgets
- Excellent client relationship and stakeholder management skills
- Strong leadership, communication and problem-solving abilities
- Experience conducting audits, inspections and preparing management reports
- Good computer skills and experience with operational reporting systems
- A current driver's licence and the ability to travel between sites
About us
DSS Facilities is an established cleaning and facilities services provider delivering professional services across a diverse portfolio of commercial and public-sector sites.
Benefits
- $90,000 annual salary plus superannuation
- Full-time, permanent employment
- Responsibility for a portfolio of cleaning contracts
- A professional working environment with opportunities for career development
- The opportunity to make a meaningful impact on service delivery and client satisfaction