Job Info

Location: CREMORNE, VIC

Salary: Not Specified

Job Type: Permanent position | Full time position

Job Description

Placed.au is looking for a full-time Venue Manager for our client in Cremorne, Victoria. This leadership role is responsible for overseeing the daily operations of a hospitality venue, delivering outstanding customer experiences, achieving financial targets, managing the team, and ensuring compliance with all relevant regulatory requirements. Job Description: General

- Uphold the company’s values and consistently deliver service and performance expectations with a strong commitment to exceptional service and attention to detail.
- Professionally represent the company in the workplace and offsite.
- Comply with workplace policies and procedures.
- Foster an environment of respect, tolerance, compassion, professionalism, and empowerment.

Operational Leadership

- Manage all aspects of the venue’s day-to-day operations, ensuring smooth service delivery across all shifts.
- Ensure efficient venue operations and compliance with opening and closing procedures.
- Oversee front-of-house (FOH) and back-of-house (BOH) teams, ensuring seamless coordination.
- Maintain high standards of venue presentation, ambiance, cleanliness, and equipment functionality.

Guest Experience

- Ensure exceptional guest service by fostering a welcoming, professional, and guest-focused atmosphere.
- Monitor and address guest feedback, responding proactively to concerns and complaints.
- Develop strategies to enhance the guest experience and drive guest loyalty.

Team Leadership and Development

- Recruit, train, supervise, and mentor venue crew to meet service and performance expectations.




- Lead and motivate the team to achieve operational excellence and establish clear performance goals.
- Conduct regular performance reviews, provide constructive feedback, and address performance issues.
- Develop staff rosters to manage labour costs within budget while meeting operational needs.

Financial Management

- Manage the venue’s financial performance, including operating costs, labour costs, and revenue.
- Prepare and monitor budgets, analyse sales reports, and identify areas for improvement.
- Ensure compliance with cash handling, invoicing, and banking procedures.
- Collaborate with the

Area Manager to develop strategies for increasing profitability and controlling costs. Health, Safety and Compliance

- Ensure compliance with health, safety, and food hygiene regulations.
- Conduct regular inspections and audits to ensure adherence to Workplace Health, Safety, and Environment (WHSE) standards.
- Oversee licensing requirements and ensure responsible service of alcohol (RSA) is maintained.
- Ensure staff are properly trained in WHSE practices and maintain a safe working environment.

Private Dining and Functions

- Oversee the planning and execution of private dining events and functions, ensuring they meet the venue’s standards.
- Liaise with the Reservations and Guest Experience Manager to meet client requirements and ensure functions run smoothly.

Stock and Inventory Management

- Manage stock levels to ensure adequate supplies of food, beverages,



and other venue essentials.
- Work closely with suppliers, negotiate contracts, and monitor the quality of goods and services.
- Oversee inventory control, minimise wastage, and ensure accurate stocktake processes.

Marketing and Promotions

- Collaborate with the

Area Manager and Group Marketing Manager to implement venue-specific promotional activities and campaigns.

- Develop initiatives that enhance the guest experience and increase foot traffic.
- Monitor social media presence and guest reviews, responding to online feedback as required.

Qualifications/Attributes:

- Must hold a relevant Diploma, or at least three (3) years of relevant work experience may substitute for the formal qualification.
- Must have at least three (3) years of relevant work experience in venue management or a similar leadership role.
- A minimum Certificate in Hospitality is preferred.
- RSA certification is essential.
- First Aid certification is desirable.
- Strong leadership skills and a proven track record in team management and staff development.
- Strong financial management experience, including budgeting, cost control, and revenue generation.
- Excellent guest service skills, with a focus on delivering memorable guest experiences.
- Strong knowledge of WHSE regulations and responsible service of alcohol.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent organisational and time management abilities.
- Robust communication and interpersonal skills.
- Creativity, problem-solving, and decision-making skills.
- Strong work ethic and dedication to maintaining high standards.

Salary Range: $75,000 – $90,000 p.a. excluding superannuation.

📌 Venue Manager (Cremorne)
🏢 Placed Australia
📍 Cremorne