/n /n Located in Hoppers Crossing, the Werribee and Western Automotive group is looking to for a trainee or inexperienced Service Advisor to join the team and grow within the industry. /n Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives skilled, friendly, and efficient service throughout their vehicle ownership journey. /n About the Role /n As a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection. /n Your responsibilities will include: /n /n

- Providing outstanding customer service at every interaction.

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- Scheduling customer vehicle bookings, drop-offs, and collections efficiently.

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- Maintaining clear and effective communication between customers and the workshop team.

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- Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.

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- Preparing accurate service documentation, processing invoices, and handling customer payments.

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- Building strong customer relationships and delivering a consistently positive service experience.

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- Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.

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- Demonstrating a willingness to learn, develop, and grow within the role.

/n /n About You /n To be successful in this role, you will: /n /n

- Have previous experience in the industry or in a similar customer-facing role.

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- Be reliable, well organised, and able to manage multiple tasks effectively.

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- Possess excellent communication and interpersonal skills.

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- Have a positive attitude and enjoy working as part of a high-performing team.

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- Demonstrate a stable employment history and a commitment to delivering exceptional customer service.

/n /n Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency. /n We value our people and offer a rewarding and supportive workplace, including: /n /n

- Competitive remuneration with bonus and incentive opportunities.

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- Ongoing training and professional development.

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- Career progression within a growing automotive group.

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- A supportive and friendly team environment.

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- Staff events and employee recognition programs.

/n /n If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you. /n

📌 Trainee Service Advisor - Hoppers Crossing (Melbourne)
🏢 Werribee Automotive Group
📍 Melbourne