The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do advantages thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (

THE ROLE

This position will be part of the team employed to deliver the Care Support Helpdesk (Helpdesk) funded by the Victorian Government 2023-2024 budget. The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.





The Helpdesk Team provides a critical role across all five Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services. This position is part of the roster for the phone line and where appropriate work will be directed to the helpdesk team.

ACCOUNTABILITIES INCLUDE

- The Advanced Worker will have specific responsibility to undertake priority care support tasks. It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
- The successful applicant will be organised, relationships-focused, and demonstrate excellent written and verbal communication skills, collaboration and innovation.
- Provide advice and professional expertise to key internal and external stakeholders in areas of responsibility including critical policy, funding and program development.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here:
For more information on what this means, and all other requirements, please see the Position Description.

📌 Advanced Care Support Helpdesk Worker (Melbourne)
🏢 Department Of Families, Fairness And Housing
📍 Melbourne