Client Success Manager [REMOTE]

Want a rewarding career where you can put your relationship-building and problem-solving skills to work while helping small businesses grow?

Join the team at Aeros Digital and help some of Australia’s best roofing and trade businesses scale!

NOTE: This is NOT a trades position. This is a digital marketing client success manager role.

As a Client Success Manager, you’ll help hardworking tradies grow their businesses, hire bigger teams, and step off the tools to become proper business owners through the power of digital marketing.

The better our clients do and the longer they stay, the more you can earn!

You’ll be working with roofing and trade business owners to generate more quality jobs through paid advertising on platforms like Facebook, and Instagram.

Experience in the Trades or Construction Industry Is a HUGE Advantage

As the main point of contact and success coach for our clients, you’ll play a key role in their growth.

On top of that, we offer monthly bonuses for client retention, referrals, upselling clients into other products and services, and more!

We’re looking for someone with a genuine interest in digital marketing who combines proactive communication, robust relationship-building skills and sharp problem-solving. If you’re excited about helping tradies build businesses that give them more time, money and freedom, this role is for you.

As a Client Success Manager at Aeros Digital, you’ll be trained on our proven process for turning cold prospects into booked jobs and become a key member of a results-driven digital marketing agency.

You’ll be the main point of contact between our clients and our fulfilment team, managing roughly 30-40 clients as a full-time workload.

Responsibilities:

- Act as the main point of contact for all client communication and build strong relationships quickly




- Run onboarding calls with new clients to walk them through our process and collect the information our fulfilment team needs
- Run check-in calls every 2 weeks with existing clients to make sure they’re using our systems properly, and pass on any strategy changes to the team
- Respond to all client questions clearly and promptly (within one business day)
- Learn our tech stack (systems and tools) well enough to teach clients how to use it. You don’t need to be technical, just have a basic understanding of how and why things work
- Handle problems and tough situations calmly. Keep things level-headed with frustrated clients and find solutions that work for everyone
- Coach clients through challenges using the strategies and tactics we teach
- Act as the link between our internal delivery team and clients, providing campaign analysis, industry insights, best practices and strategic recommendations
- Help internal teams coordinate and prioritise projects and tasks using our internal tools and systems
- Review campaign data, spot trends, and turn insights into strategic recommendations
- Drive retention and upsells by helping clients take advantage of other products and services that would benefit them

Minimum requirements:

- You’re willing to be trained on all our systems and processes and can TEACH clients what you’ve learned
- You have previous experience in account management, or have worked in hospitality,



customer service or a similar service role
- You’re ready, willing and EXCITED to role play and practise communication and sales techniques to get clients on board with an idea, strategy or new initiative
- You have an interest in digital marketing or experience in the industry
- You’re comfortable talking with tradies and business owners from all walks of life
- You’re confident making decisions on the spot, giving clients advice, and pushing back on their ideas when needed
- You have excellent written and spoken English
- You’re good company over a coffee or a beer after work (or a tea if that’s more your thing)

Management Style

Collaborative, supportive and empowering. Expectations are high, but they’re always fair and backed by the guidance, resources and support you need to hit them.

Team members are encouraged to improve their roles, share ideas and feedback even when it’s outside their area, and ask questions whenever something isn’t clear.

This is a 100% remote, full-time position.

You can work from anywhere, but we require availability during Australian business hours (9 AM to 5 PM AEST, Melbourne/Sydney time).

Compensation is a base salary plus bonuses tied to milestones. On track earnings for this role range between $70k - $90k AUD.

KPI expectations:

- Churn rate under 8% across your client portfolio
- 2 upsells per month
- 2 referrals per month
- 2 testimonials or reviews per month
- New clients launched in 7 days or less

If you’re excited about helping tradies grow their businesses through digital marketing, making a real difference in their lives, and working with a team driven by the same goal, apply now and let’s start the conversation.

Pay: $70,000.00 – $96,000.00 per year

Benefits:

- Work from home

Work Location: Remote

📌 Client Success Manager (Australia)
🏢 Aeros Digital
📍 Australia