Job Description

About the Opportunity

We’re looking for a friendly, confident and service focused Gaming Attendant to join our team. This is a great opportunity to be part of a welcoming, well-run venue where guests can enjoy a safe, comfortable and enjoyable gaming experience.

Working closely with our Duty Managers and Venue leadership team, you’ll play a key role in delivering exceptional customer service across our gaming floor, ensuring compliance, safety and a consistently high standard of presentation.

If you love creating positive guest experiences, enjoy a quick-paced environment and bring a calm, professional approach — this role is for you.

Why Join Us

- Shape one of Melbourne's most anticipated new hospitality destinations

- Discounts across all Refinery Group businesses

- Supportive leadership and a positive, collaborative team culture

- Training and Master Classes with industry leading experts like Justin North and Liam Burns

- Annual staff parties

- Opportunities across bars, restaurant service, events and functions

- Career pathways within our expanding hospitality portfolio

- Training and development

- Employee referral scheme – paying up to $600 per successful candidate

- Free staff meals on shift

- Join a passionate, ambitious team with a shared vision for excellence

What You’ll Do

As a Gaming Attendant, you will:

- Provide friendly,



attentive and responsible customer service on the gaming floor

- Assist guests with machine operation, payouts, queries and general support

- Maintain a strong presence across the gaming, TAB and Keno areas

- Ensure compliance with all regulatory and venue procedures

- Monitor patron behaviour and support responsible gambling practices

- Keep the gaming room clean, tidy and well presented at all times

- Prepare and serve beverages to gaming patrons (where applicable)

- Handle cash and payouts accurately and efficiently

- Assist with machine resets, minor machine issues and clearing faults

- Work collaboratively with the wider team to deliver a safe and welcoming environment

About You

You’re customer focused, reliable and enjoy a role with variety, movement and guest interaction. You’ll also bring:

- Previous gaming, hospitality or customer service experience (preferred)

- A calm and confident manner, especially under pressure

- Excellent communication and problem solving skills

- Strong attention to detail and pride in presentation standards

- A genuine focus on delivering safe and responsible service

- Ability to work nights, weekends and rotating rosters

- Current RSA and RSG (required)

Join Our Team

If you’re passionate about great service and enjoy working in a dynamic environment, we’d love to meet you.

Apply now.

📌 Gaming Attendant - Queen's Lounge (The Angel of Malvern) (Melbourne)
🏢 Refinery Group
📍 Melbourne