Are you detail-oriented, organised, and a skilled communicator? We're looking for a Hotel Banking and Office Administrator who thrives in a energetic environment, excels at financial tasks, and can support accommodation guests and the management team.

Role: Hotel/Accommodation Admin

Reports to: Venue Manager

Location: Mount Gambier Hotel

Employment Type: Casual or Part-time

Hours: 15-25 per week; shift times can be discussed, e.g. school hours.

Rate: Level 4, Hospitality Industry General Award 2020

Banking & Financial Administration:

- Verify hotel POS takings and prepare cash for banking.
- Maintain accurate cash handling, stock, and till procedures.
- Record banking amounts in spreadsheets and report any discrepancies.
- Monitor safe balances and report variances in line with hotel policy.
- Prepare petty cash vouchers and assist with financial reporting.

Communication & Coordination:

- Manage email correspondence with head office, suppliers, and guests.
- Respond professionally to inquiries, reviews, and requests.
- Handle incoming and outgoing mail, ensuring timely communication with all stakeholders.

General Administration:

- Provide administrative support to the Venue Manager.
- Maintain filing systems and manage office supplies.
- Answer calls, take messages, and redirect inquiries as appropriate.
- Assist in planning promotions and marketing activities.

Accommodation & Bookings:

- Oversee reservation systems to ensure smooth guest experiences.
- Adjust daily rates based on occupancy and market demand per management guidelines.
- Ensure compliance with WHS policies and maintain inventory supplies.

What We’re Looking For:

- Exceptional written and verbal communication skills, with attention to detail.
- Proficiency in banking and financial basics, including spreadsheet management.
- High competency in Microsoft Office applications (Excel, Word, Outlook).




- Strong organisational and time-management skills.
- A customer-focused mindset with a professional approach to guest interactions.

Nice to have but not essential:

- Previous hospitality experience so you have an understanding of business operations
- RSA and willingness to jump up and help with service or cover breaks as required
- More hours available in the bar and restaurant if desired/suitable

Why Matthews Hospitality Group?

As part of the Matthews Hospitality Group, you’ll enjoy a comprehensive range of benefits designed to support your professional growth, well-being, and work-life balance:

- Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
- Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
- Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
- Sustainability Initiatives: Join an organisation that reduces our environmental impact through eco-friendly practices and local sourcing.
- Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
- Employee Wellness: With accredited Mental Health First Aiders in every hotel, you can access mental health support services to help maintain a positive work environment.

Essential:

- Admin, banking, and computer literacy
- Accommodation and guest service experience
- Good time management and attention to detail
- Availability on weekdays, hours flexible
- Weekends and public holidays are not required

How to apply:

If you're ready to excel in a pivotal administrative role, apply today! Please submit your resume with a short cover letter to Bri,Venue Manager.

Mount Gambier

SA 5290

📌 Admin, Accommodation and Hotel Banking (Mount Gambier)
🏢 Matthews Hospitality
📍 Mount Gambier