T2 seeks a Senior Manager Customer Care & Governance to lead how we serve customers across Australia, Recent Zealand and beyond from our Melbourne office. You will drive faster service, implement AI to handle routine tasks, and translate customer insights into improvements across products and policies.
You will manage a small permanent team plus seasonal staff, oversee email, chat, social, and phone support in Gorgias, Shopify, Recharge and Global-e, and build pre-purchase tea and teaware selling
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📌 Head of Customer Care & Governance — AI-Driven, Hybrid (Melbourne)
🏢 Bendigobank
📍 Melbourne
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