Why Smart?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a energetic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

About the role

We’re looking for a customer-focused Fleet Account Manager to join our Client Management team. In this role, you’ll manage an allocated portfolio of clients, building strong relationships and delivering high-quality fleet services that support customer satisfaction and long-term growth. Working closely with clients, dealers, transport providers and internal stakeholders, you’ll be a trusted point of contact, helping clients maximise the value of their fleet solutions while contributing to a collaborative, team-oriented culture.

Key Responsibilities:

- Manage a portfolio of fleet clients, providing exceptional service and fostering strong, long-term relationships.

- Act as the primary point of contact for customer enquiries, resolving issues efficiently and ensuring a positive client experience.

- Identify opportunities to support client retention, growth and upsell initiatives across your portfolio.

- Monitor fleet performance and utilisation data, providing insights and recommendations that deliver value for clients.

- Collaborate with internal teams, vehicle dealers and third-party service providers to ensure seamless service delivery.

- Prepare accurate quotations,



customer reporting and client training, while supporting Client Relationship Managers and providing cover during periods of leave.

Skills and experience:

- Experience in account management, customer service or client-facing relationship management, ideally within the fleet, automotive, leasing or financial services industries.

- Proven ability to build and maintain strong relationships with clients, stakeholders and key contacts.

- Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.

- Excellent communication skills, including the ability to influence, negotiate and deliver training to customers where required.

- Analytical and problem-solving skills, with the ability to interpret data and make practical recommendations.

- A collaborative, team-focused approach with a strong customer mindset and the confidence to work autonomously when needed.

Desirable: Experience within the fleet or leasing industry, relevant business or finance qualifications, and a current driver's licence. What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers




- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan

Grow with Purpose At Smart, we’re driven by purpose and performance. We support individual and team growth via wide-ranging learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level. Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.

📌 Account Manager (Perth)
🏢 Smartgroup
📍 Perth