Experience: 3+ Years

Role Overview

We are seeking an AWS Connect Support Engineer to provide support, administration, and operational maintenance for AWS Connect and related contact centre services. The role involves monitoring platform performance, troubleshooting production issues, supporting releases, and ensuring platform stability.

Key Skills: AWS Connect, Amazon Connect, Contact Flows, Routing Profiles, AWS Lambda, CloudWatch, API Gateway, CRM Integration, REST APIs, Production Support, Incident Management, Root Cause Analysis.

Key Responsibilities

- Provide day-to-day support for AWS Connect and contact centre services.
- Monitor platform health, performance, and availability.
- Investigate and resolve production incidents and perform root cause analysis.
- Support deployments, configuration changes, and production releases.




- Manage AWS Connect configurations including contact flows, queues, routing profiles, and user administration.
- Support integrations with CRM systems, APIs, and AWS services.
- Collaborate with business and technical teams to maintain platform stability.

Required Skills

- Hands-on experience with AWS Connect administration and support.
- Solid troubleshooting and production support experience.
- Knowledge of AWS services such as Lambda, CloudWatch, IAM, and API Gateway.
- Experience with CRM integrations and REST APIs.
- Understanding of contact centre operations and customer service platforms.
- Excellent communication and stakeholder management skills.

📌 AWS Connect Support Engineer (Melbourne)
🏢 The HR Ally
📍 Melbourne