Venue Manager
Shop 2A, 710 George Street, Haymarket NSW
Full-time
$80,000+ plus superannuation

About us
BNFK Pty Ltd trading as Show Neua Thai is an established Northern Thai dining venue in Sydney's Haymarket. Inspired by the street-food markets of Chiang Mai, we serve authentic Northern Thai cuisine to local residents, city workers, students and visitors.

We are looking for an experienced Venue Manager to coordinate front-of-house operations and lead our service team during daily trading.

About the role

Reporting to the Restaurant Manager, you will oversee the venue during your allocated shifts, organise staff and service areas, and help maintain a welcoming, safe and well-run environment.
You will work closely with the Restaurant Manager and Head Chef to keep service running smoothly, resolve operational issues and ensure guests receive consistent service.

Your responsibilities will include:

- Overseeing front-of-house operations during allocated shifts, including opening, service preparation and closing procedures.
- Allocating duties, organising breaks and adjusting staff deployment to meet service needs.
- Supervising and supporting wait staff, providing practical training and guidance on service procedures.
- Coordinating bookings, table allocation, guest arrivals and customer flow during busy periods.
- Liaising with the Head Chef and kitchen team about service timing, special requests, dietary requirements and order issues.




- Responding to guest enquiries, feedback and complaints, and referring more complex matters to the Restaurant Manager.
- Checking that service areas, equipment and amenities are clean, safe and ready for use.
- Overseeing point-of-sale procedures, cash handling and end-of-shift reconciliation, and reporting discrepancies.
- Monitoring front-of-house supplies and reporting stock shortages, equipment faults and maintenance needs.
- Monitoring staff compliance with food safety, hygiene and workplace safety procedures, and recording incidents.
- Preparing shift handovers and reporting staffing issues, service outcomes and operational concerns to the Restaurant Manager.

About you
You will have:

- Experience supervising staff and coordinating shifts in a busy hospitality venue.
- The ability to organise a service team and remain calm during peak periods.
- Solid customer service, communication and problem-solving skills.
- Experience with booking systems, point-of-sale systems and cash-handling procedures.
- A practical understanding of food safety, hygiene and workplace safety.
- Availability to work a rotating roster, including evenings, weekends and public holidays.
- Relevant hospitality qualifications or equivalent practical experience.

How to apply
Please submit your resume and a short cover letter outlining your relevant hospitality supervision and venue operations experience.

📌 Venue Manager (Sydney)
🏢 Crystal Migration
📍 Sydney