ORGANISATION

Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.

DV-alert is a nationally recognised training program with training and assessment delivered by Lifeline Australia and approved third parties on behalf of Lifeline Australia (RTO 88036). The program is funded by the Australian Government Department of Social Services as a key initiative under the National Plan to End Violence against Women and Children 2022-2032. DV-alert is led by experienced trainers dedicated to ending violence against women and children.

Our workshops provide a safe space for frontline workers to learn, connect and be empowered to recognise and respond confidently to those in crisis.

ROLE

Reporting to the DV-alert eLearning Assessor and Student Support Lead, the role collaborates with all members of the DV-alert team as well as with DV-alert trainers within the wider Lifeline network.

Responsibilities

This position involves providing end to end support for learners completing CHCDFV001 Recognise and respond appropriately to domestic and family violence. It includes:

- Assessing the unit of competency CHCDFV001 and providing constructive feedback to learners and maintaining accurate records.
- Monitoring the performance and progress of learners and responding to learner questions, providing the information and support necessary for them to successfully obtain a Statement of Attainment for CHCDFV001.
- Facilitating individual support sessions and tutorials with learners,



addressing sensitively their cultural and/or learning needs, concerns or barriers to participation.
- Participating in skills demonstrations in a professional and empathetic manner, contributing to a psychologically safe learning environment while maintaining appropriate qualified boundaries and self-care practices.
- Perform other relevant eLearning duties as required.
- Promote a positive and collaborative work setting that values open communication, creativity and accountability.
- Encourage and support a culture of continuous improvement at Lifeline Australia, through regular review processes, constructive feedback and professional development opportunities.

About You

- Good knowledge and experience in the application of adult learning theories and digital learning principles.
- Experience working in the community services sector or with people affected by domestic and family violence.
- Demonstrated understanding of trauma informed and culturally safe practices.
- Knowledge of the VET setting and experience in the assessment of VET competency-based material.
- Able to work autonomously and as part of a team.
- Excellent written and verbal communication skills.
- Experience working with student management systems such as JobReady and Learning Management Systems such as Moodle will be viewed favourably.
- Excellent time management, prioritisation and organisational skills.
- High level attention to detail.




- Must meet and maintain vocational competence, industry currency and professional development requirements according to the 2025 Standards for Registered Training Organisations (RTOs).
- Sound skills in Microsoft Office: Word, Outlook.
- Experienced in guiding and providing support, including the use of learning technologies and tools for individual learners, preferably in a virtual eLearning environment.
- Ability to support learner wellbeing and engagement, particularly given the nature of the subject area.
- Consistently demonstrates sound judgement and awareness of reputation and branding implications for work or key messages that Lifeline delivers on a national scale.
- Must undertake a police check.
- Must have a current Working with Vulnerable People check (WWVP) and/or Working with Children Check (WWCC) (subject to state and territory legislation).

CULTURE The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can contribute to ending violence against women and children.

Employee Benefits Package

- Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
- Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay)
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance
- Employee Assistance Program – access to free counselling sessions for you and your family
- Beautiful office facilities in central location – including shower facilities (Head Office roles only, delete if not required)

How To Apply To apply, please select “Apply Now” and follow the prompts to submit your expression of interest.

📌 DV-alert Assessor and Student Support Practitioner (Sydney)
🏢 Lifeline Australia
📍 Sydney