Key Responsibilities:

- Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
- Conduct testing of various types of EV charger during and after installation, ensuring proper commissioning procedures are followed.
- Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
- Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
- Diagnose and resolve equipment and system faults effectively.
- Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
- Maintain accurate and detailed documentation of service activities to ensure full traceability.




- Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
- Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

Requirements:

- Min Diploma in engineering discipline
- At least 2-3 years of experience in related field
- Strong organizational and coordination skills
- Good communication and problem-solving skills
- Ability to work in a rapid-paced environment
- Good understanding of electrical systems and circuitry
- Experience with EV charging systems or similar technology will be advantageous
- Ability to work independently and as part of a team

📌 Electrical Field Service Engineer (Sydney)
🏢 StarCharge Oceania
📍 Sydney