As an Food & Beverage Attendant you are responsible for providing service excellence, supporting daily F&B; operations, will actively seek continued skills growth and act as a positive example for other outlet/s team members to follow. The primary focus points of this role will be to build rapport with our guests and deliver upon their expectations, maintaining a service culture of understanding and anticipating needs, taking ownership of the situation and creating memorable experiences for our guests and team members alike.
Responsibilities
• Ensure that every guest feels cared for, valued and respected; be a shining example of hospitality and anticipate guests’ needs in advance. rather than be reactive.
- Check and complete shift logbooks to make sure that you note any items to be followed up and communicate any remaining actions to the next shift.
- Attend department briefings and handovers. Be aware of VIP guests' bookings, events and any special requests.
- Recognise our regular guests and loyalty program guests; make them feel welcome, part of the hotel and ensure their program benefits are delivered.
- Assist the team to resolve guest issues or complaints; you’ll use your initiative and departmental empowerment guidelines to make it right for our guests.
- Maintain knowledge of wines and basic cocktails knowledge. Strive to maintain and improve your product knowledge (wines, cocktails, food items, special of the day, products of the month etc.) in order to give our guests the best service and advice possible.
Qualifications
Current RSA is required.
Please only apply if you are in Australia and hold full working rights.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
*Advantages availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.