Looking for a job that keeps you active, engaged, and part of a vibrant community?

City Venue Management (CVM) has been newly appointed to manage pools and leisure facilities across the City of Gold Coast. We're recruiting Customer Service Attendants across the following venues:

- Gold Coast Aquatic Centre (Southport)
- Helensvale Aquatic Centre
- Miami Aquatic Centre
- Palm Beach Aquatic Centre
- Pimpama Sports Hub Aquatic Centre

Please note, all CVM Customer Service team members must be Pool Lifeguard qualified, or willing to obtain the relevant qualifications.

About the Role

You'll keep our patrons safe through active aquatic supervision, and deliver a warm, professional customer experience at reception — helping with enquiries, bookings, and account queries. Shifts are flexible, covering mornings, afternoons, evenings and weekends, with the option to pick up shifts across CVM's growing network of 50+ venues if you're after more hours.

These are casual roles, so you can keep things flexible around study or other commitments — or, if you'd prefer the certainty of the same shifts each week, let us know and we'll do our best to set you up with a consistent, regular roster.

What You'll Be Doing

- Maintain continuous, active supervision of the pool and respond to emergencies, including rescues, first aid, and CPR where required
- Welcome and assist customers at reception, including enquiries, bookings, sign-ups, and account queries
- Process transactions accurately using the Point of Sale system
- Educate patrons on water safety and enforce facility rules consistently
- Keep the facility clean, tidy, and well presented
- Assist with promotions, upselling, and general customer engagement

What We're Looking For

- Friendly, confident people who enjoy working with others — especially children
- Customer service superstars who love engaging with the community
- Reliable availability, whether that's a couple of shifts a week or more
- Positive attitudes and plenty of enthusiasm
- Team players who enjoy working outdoors in a fun,



fast-paced environment
- A genuine passion for the outdoors, fitness, or an active lifestyle — and just as keen to escape the traditional office workplace as we are to have you on the team

No previous experience? That's okay! If you've got the right attitude, we'll support you to get started.

Required (or Willing to Obtain)

- Pool Lifeguard qualification
- Blue Card (Working with Children Check)
- First Aid Certificate including CPR

Why Join CVM?

- Career Starting Point: many of our leaders began in these combined lifeguard/customer service roles
- Free pool and gym access at any CVM venue, plus 50% off swim lessons
- 30% off on-site retail and café purchases, and a free coffee daily when you BYO a reusable cup
- Fitness Passport access to gyms, pools and fitness facilities across Australia (once you're working 15+ hours a week)
- 20% off AMPD Academy training courses to help you gain or upgrade your qualifications
- Corporate health insurance discounts through Bupa, plus free confidential counselling via our Employee Assistance Program
- Exclusive team discounts, including Base Compression, Silk Laundry, Currumbin Wildlife Sanctuary and Astra Lumina
- The flexibility to pick up shifts across CVM's growing network of 50+ venues

Our Commitment to Child Safety

Child safety is at the heart of everything we do. CVM is a child-safe organisation and is committed to providing safe, inclusive, and supportive environments for children, families, staff, and visitors across all our venues. We maintain the highest standards of safety and child protection through rigorous policies, ongoing training, and proactive practices, supported by our partnership with Child Safeguard — the leading independent child protection experts in the aquatic and leisure industry.

We are also proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming workplace for all team members.

Ready to Dive In?

Whether you're looking for your first job, casual work while studying, or the start of a long-term career with CVM, we'd love to welcome you to the team. Apply today!

📌 Customer Service Attendants (multiple locations, no experience needed) (Gold Coast)
🏢 City Venue Management
📍 Gold Coast