About ZEEKR
ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting-edge design, advanced technology, and user-centric electric mobility experiences.

About Geely:

- A global leader in smart electric vehicles and automotive innovation.

- Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin.

- Boasts $100B+ in assets and employs 140,000+ people worldwide.

- Employs over 30,000 engineers and designers across R&D; centers in China, Sweden, the UK, the U.S., and Germany.

- Operates 4,000+ sales and service locations globally.

- Recognized as a Fortune Global 500 company for 13 consecutive years.

- Drives AI-powered automotive solutions supported by one of the industry’s largest cloud computing capacities (1.02 Exaflops/sec).

- Through Geespace, has launched 20 satellites to enhance safe autonomous driving capabilities.

- Employs world-class digitalisation and AI-driven manufacturing processes.

1. Position Overview

ZEEKR Australia is seeking a proactive and detail-oriented Parts Specialist to support the daily operations of its growing parts and accessories business.

The role will be responsible for dealer enquiries, parts order management, inventory coordination, logistics follow-up, and communication with ZEEKR Headquarters and local logistics partners.

The successful candidate will play a critical role in improving dealer responsiveness, reducing parts delivery delays, and supporting an efficient aftersales operation across Australia.

2. Key Responsibilities

Dealer Support & Communication

- Act as a primary contact for dealer parts enquiries, including order status, availability, pricing and delivery updates.

- Manage the shared parts email inbox,



ensuring timely responses and resolution of outstanding enquiries.

- Escalate urgent parts issues and maintain effective communication with the dealer network.

- Build strong working relationships with dealer Parts Managers and Service Departments.

Parts Order Management

- Monitor dealer parts orders from placement through to delivery.

- Follow up on backorders, delayed shipments and outstanding orders.

- Prioritise urgent and Vehicle Off Road (VOR) parts requirements.

- Coordinate with ZEEKR HQ to resolve parts supply and order discrepancies.

- Maintain accurate order tracking and reporting.

Inventory & Supply Chain Coordination

- Support inventory monitoring, replenishment planning and parts availability reporting.

- Liaise with local warehouses, freight providers and HQ logistics teams.

- Identify supply shortages and assist in developing corrective actions.

- Support new model parts readiness and initial stocking requirements.

Parts Operations & Process Improvement

- Identify opportunities to improve order processing, dealer communication and operational efficiency.

- Maintain accurate parts records and operational documentation.

- Support parts pricing updates, product information and dealer bulletins.

- Assist with parts system improvements and dealer training where required.

Reporting & Performance Monitoring

- Prepare regular reports covering outstanding orders, backorders, dealer enquiries and VOR cases.

- Monitor parts fulfilment performance and delivery lead times.





- Identify recurring operational issues and recommend improvements.

3. Skills & Experience

Essential Requirements

- 2–3 years of experience in automotive parts operations, dealership parts departments, OEM aftersales or a related field.

- Good understanding of automotive spare parts ordering, inventory and logistics processes.

- Strong communication and customer service skills.

- Excellent organisational skills with the ability to manage multiple priorities.

- Proficiency in Microsoft Excel and other Microsoft Office applications.

- Robust attention to detail and problem-solving ability.

Preferred Qualifications

- Experience working with an automotive OEM or national distributor.

- Familiarity with dealer management systems (DMS), electronic parts catalogues (EPC) and parts ordering platforms.

- Experience in EV or premium automotive brands.

- Mandarin language capability would be advantageous for communication with ZEEKR HQ.

4. Key Stakeholders

The Parts Specialist will work closely with the National Parts & Accessories Manager, ZEEKR Australia's Technical Support and Service Operations teams, dealer Parts Managers, ZEEKR HQ Parts and Logistics teams, and third-party warehouse and logistics providers.

5. Position Objectives

The primary objectives of this role are to:

- Improve the responsiveness and reliability of dealer parts support.

- Reduce outstanding dealer enquiries and unresolved parts orders.

- Improve parts supply visibility and logistics coordination.

- Minimise vehicle downtime caused by parts availability issues.

- Support the continued growth of ZEEKR Australia's aftersales business.

This position is essential to maintaining a responsive, efficient and customer-focused parts operation as ZEEKR Australia's vehicle parc and dealer network continue to expand.

Currently we cannot sponsor Visa for this role.

📌 Parts Specialist (Sydney)
🏢 ZEEKR
📍 Sydney