The Customer Master Data & Receivables Officer plays a critical role in delivering an exceptional customer experience by ensuring accurate customer and vendor master data management, effective receivables administration, and professional customer support across all customer touchpoints. This position is responsible for maintaining the integrity of customer and vendor records within business systems, supporting customer account onboarding processes, monitoring outstanding receivables, and assisting with the timely collection of overdue accounts. The role works collaboratively across departments to ensure data accuracy, compliance with approved processes, and the effective management of customer accounts while fostering positive and productive customer relationships.
Key responsibilities
- Maintain product pricing within the system as requested and in accordance with approved processes
- Prepare, monitor, and manage aged debtor reports to support timely debt collection activities
- Contact customers via phone, email, and written correspondence regarding overdue accounts
- Investigate and resolve account discrepancies that may impact payment collection
- Assist in reducing outstanding debtor balances while maintaining strong customer relationships
- Review customer credit limits and liaise with Head of Finance-Controlling if required
- Review customer account applications, including obtaining and assessing trade references
- Create and maintain accurate master data for customers and vendors within business systems
- Process customer orders accurately and efficiently
- Respond to customer enquiries via phone and email in a timely and professional manner
About you
- Minimum 5+ years' experience in accounts receivable, debt collection, credit control
- Minimum 3-5 years' experience in customer service, customer support, or customer experience roles
- Experience working with SAP ERP systems
- Strong verbal and written communication skills
- Demonstrated problem-solving and conflict resolution capabilities
- High level of attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work both independently and collaboratively within a team environment
- Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
About us
Kersia Australia is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from qualified candidates of all backgrounds and are committed to providing equal employment opportunities based on merit, skills, and experience.
Benefits
- Ongoing training and development opportunities
- Opportunities for career advancement within the organization