WHO WE ARE

We're an in-house digital performance SaaS business helping our customers drive measurable growth through paid search, paid social and conversion rate optimisation (CRO). Our model shares similarities with a digital agency, bringing together specialist teams across performance marketing, creative, data and development to deliver digital services and continually improve performance.

We're focused on finding smarter ways to work through AI, automation and technology, streamlining workflows, reducing manual processes and improving campaign performance. We're looking for a commercially minded Senior Client Partner who understands agency environments and can bring a strategic, customer-focused approach to managing relationships, coordinating delivery and growing existing accounts.

WHAT YOU WILL BE DOING

This is a senior, customer-facing role combining account management, project delivery, digital performance and commercial growth. You'll own relationships across a portfolio of existing customers, acting as their key point of contact and overseeing the digital services delivered to them.

Working with internal specialists across paid search, paid social, CRO, creative, data and development, you'll provide strategic guidance, coordinate delivery and identify opportunities to improve performance and expand customer accounts.

You'll need a robust understanding of how paid search and paid social work together to drive acquisition, including Google Ads, Meta campaigns, audience strategy, creative testing, budget allocation and ongoing optimisation. You'll lead performance discussions, translate data into actionable recommendations and help customers maximise their marketing investment.

CRO will be a key focus,



connecting paid media performance with the on-site customer journey. You'll identify opportunities across landing pages, conversion funnels and user experience, working with CRO, analytics and development teams to implement data-led recommendations, testing and improvements.

AI and automation will be central to your approach. You'll identify opportunities to streamline workflows, automate reporting, reduce manual campaign tasks and improve analysis and project delivery. You'll also explore how emerging AI tools can enhance the services provided to customers, improve efficiency and create more scalable ways of working.

You'll coordinate projects across multidisciplinary teams, ensuring briefs are clear, priorities are aligned and deliverables stay on track. Managing multiple customer relationships and workstreams, you'll oversee timelines, expectations and communication to ensure services are delivered to a high standard and aligned with business objectives.

A key focus will be growing existing accounts. You'll identify opportunities to expand paid search and paid social services, introduce CRO initiatives and recommend AI-powered solutions and additional services that address customer needs. You'll confidently present recommendations, build long-term relationships and convert opportunities into increased account revenue and greater customer value.

You'll work with customers across the US and Australia,



so strong relationship management skills and flexibility around occasional early starts are essential.

WHAT YOU WILL NEED

- Proven agency-side experience in account management, client services or client partnerships within digital or performance marketing

- Strong understanding of paid search, including Google Ads, campaign structure, keyword strategy, bidding, budgets and optimisation

- Solid knowledge of paid social, particularly Meta, including audience targeting, creative testing and performance measurement

- Strong understanding of CRO, including conversion funnels, landing page optimisation, A/B testing and user journeys

- Experience managing customer relationships from strategy and briefing through to delivery, reporting and optimisation

- A genuine interest in AI and its practical applications across digital marketing, workflow automation and reporting

- Ability to identify inefficient processes and introduce smarter, scalable ways of working

- Experience coordinating teams across paid media, CRO, creative, analytics and development

- Confidence translating performance data and technical concepts into recommendations linked to acquisition, conversion, revenue and ROI

- Strong project management, communication and presentation skills

- A proactive, commercially minded approach, with the ability to identify growth opportunities, challenge existing processes and deliver greater customer value

TO APPLY

For further details or a more personalised application, please send your CV to [email protected]

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📌 Senior Client Partner (Victoria)
🏢 Searchability
📍 Victoria