Service Designer (16-Week Temporary Opportunity)

We are seeking expressions of interest from suitably motivated and enthusiastic individuals to temporarily backfill a Service Designer (Grade 7/8) role for a period of 16 weeks from Monday, January 11, 2027 until Friday, April 30 2027.

This is an exciting opportunity within the Customer Experience & Insights team, supporting work focused on improving customer experiences and outcomes across NSW.

During this period, you will have the opportunity to contribute to customer research, user testing and service improvement activities while working alongside experienced Senior Service Designers and other specialist professionals within the ICCE directorate.

Key responsibilities include:

-Supporting customer research and user testing activities

-Collaborating with stakeholders and contributing to the planning and delivery of service design initiatives

-Contributing to improved customer and stakeholder experiences through human-centred design approaches

About you: We are looking for someone who:

-Has a genuine interest in understanding customer and stakeholder needs

-Brings strong communication, collaboration and stakeholder engagement skills

-Enjoys working collaboratively to solve problems and improve outcomes

This is a great opportunity to develop practical service design capability, gain exposure to human-centred design approaches within government and contribute meaningfully to improving services that impact customers across NSW.

We are seeking candidates who can demonstrate:

-Experience or exposure to service design, human-centred design, customer experience, user research or related disciplines.

-Ability to plan and support customer research and user testing activities, including synthesising insights into actionable recommendations.

-Strong stakeholder engagement, communication and collaboration skills.

-Ability to work effectively in a multi-disciplinary team environment and contribute to project outcomes.





-Demonstrated problem-solving skills and an ability to apply customer-centred approaches to service improvement.

-Experience using service design artefacts and methods such as journey mapping, service blueprints, workshop facilitation, research synthesis and chance identification (desirable).

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Vanessa Stanghieri via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Click here to view our approach on the use of AI in recruitment.

Closing Date: Tuesday 27th October 2026 [9:59am]

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

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Information on adjustments available for the recruitment process

📌 Service Designer (Sydney)
🏢 myCareer - NSW Government
📍 Sydney