- Casual opportunity available.
- Available to work across seven days/nights.
- Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
- $37.13 per hour + superannuation

About the Role

Council’s Performing Arts Team, located at the Townsville Civic Theatre, offer a range of entertainment and special events and provide an environment to further develop performing arts in Townsville and the North. This position works under the general direction of the Senior Box Office Staff. The main duties are to provide a high level of customer service to customers making enquiries about up-coming shows and events and/or booking tickets to shows and events.

About You

Our ideal applicant will have:

- Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
- Flexible availability - available to work across seven days/nights.
- Basic literacy and numeracy skills.
- Basic computer skills.
- Proven ability to work in a small team environment.
- Problem solving abilities and skills commensurate with this classification level.
- A professional and positive attitude.
- Basic knowledge of the performing arts industry.
- Previous cash handling experience and operation of eftpos machines.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of advantages that confirm this commitment:

- Long Service Leave available pro rata after seven years
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool,



and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Ryan

Contact Email: **************@townsville.qld.gov.au

(for position enquiries only)

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For further information review the Position Description.

Closing Date: 11.45pm, Monday 2 November 2026.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

Attachments:
- Ticket Seller_PD.pdf

📌 Ticket Seller (Townsville)
🏢 Townsville City Council
📍 Townsville