About the role

As a Food & Beverage Attendant you are responsible for providing service excellence, supporting daily F&B; operations, will actively seek continued skills growth and act as a positive example for other outlet/s team members to follow. The primary focus points of this role will be to build rapport with our guests and deliver upon their expectations, maintaining a service culture of understanding and anticipating needs, taking ownership of the situation and creating memorable experiences for our guests and team members alike.

Key responsibilities

- Ensure that every guest feels cared for, valued and respected; be a shining example of hospitality and anticipate guests' needs in advance rather than be reactive.

- Check and complete shift logbooks to make sure that you note any items to be followed up, and communicate any remaining actions to the next shift.

- Attend department briefings and handovers. Be aware of VIP guests, bookings, events and any special requests.

- Recognise our regular guests and loyalty program guests; make them feel welcome, part of the hotel and ensure their program perks are delivered.

- Maintain knowledge of wines (at a minimum wine by the glass and house wines) and basic cocktails.

- Stay up to date and knowledgeable about specials of the day, product of the month, wine of the month etc. so that you can communicate these to the guest.

- Actively upsell, by making tailored suggestions (suggestive selling)



to add value to the guests' dining or event experience.

About you

- Customer Focus: The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectations.

- Judgement: The ability to analyse data, make tough decision and take risks. The willingness to use facts and data to make decisions, and to learn from experience.

- Leadership: The ability to envision possibilities, build high performing teams, and inspire passion. The willingness to take risks and assume responsibility for getting things done.

- Results Focus: The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability.

- Collaboration: The ability to collaborate with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put interests of enterprise above own and seek win-win solutions.

- Living the Values: The ability to inspire day-to-day congruence with the HILTON values. The willingness to walk the talk and positively project the face of Hilton.

About us

DoubleTree by Hilton prides itself on the little details that have a big impact. That's why our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome.

📌 Food and Beverage Attendant (Hobart)
🏢 Doubletree by Hilton
📍 Hobart