This role is responsible for leading the operational management, performance, and continuous improvement of enterprise data services and platforms. It ensures the reliability, availability, and efficiency of data systems through strong service management practices, proactive lifecycle oversight, and alignment with enterprise architecture and strategic priorities.

The position provides end-to-end accountability for operational service delivery, including incident, problem, and request management, while acting as the primary point of contact for data service operations. It also oversees the lifecycle of data platforms, driving optimisation, upgrades, and risk remediation to maintain sustainable, high-performing systems.

A key component of the role is leading and developing a team of technical specialists, fostering a high-performance and accountable culture, and ensuring capability to meet evolving operational demands. The role also supports governance, reporting, and stakeholder engagement by providing insight into service performance and ensuring adherence to organisational processes and standards.

Through a focus on continuous improvement and innovation, the position identifies opportunities to enhance operational efficiency, service quality, and platform stability, while maintaining compliance with security, regulatory, and workplace health and safety requirements.

The key duties of the position include:

Operational Service Management

- Take accountability for the operational performance, availability, and reliability of enterprise data services, ensuring they meet 24x7 operational requirements.
- Oversee incident, problem, and service request management, ensuring timely resolution and effective prioritisation of work.
- Act as the primary point of contact for operational matters relating to enterprise data services, including data lineage, data quality, reference data,



metadata and business-critical data dependencies.
- Manage operational backlogs and ensure alignment to service priorities.

Lifecycle & Platform Management

- Lead the end-to-end lifecycle management of data platforms and services, including:
- Maintenance and optimisation
- Enhancements and upgrades
- Risk remediation and decommissioning
- Ensure data services are aligned to enterprise architecture and target state platforms with a focus on sustainability and reduction of technical debt.
- Ensure production data platforms and pipelines operate reliably with minimal downtime and proactive maintenance planning.

Team Leadership & Capability

- Lead and manage a team of technical specialists, including:
- Performance management, coaching, and mentoring
- Workforce planning and capability uplift
- Foster a high-performing, accountable culture, ensuring issues are identified, managed, and escalated appropriately.
- Ensure the team has the capability to support ongoing operational demand.

Work Planning, Governance & Reporting

- Provide regular status updates and reporting to stakeholders and senior management on service performance and issues.
- Ensure adherence to established delivery, governance, and operational processes.

Continuous Improvement & Innovation

- Identify opportunities to improve operational efficiency, service quality, and platform stability.
- Maintain awareness of industry trends and emerging technologies, identifying opportunities to improve data services capability.




- Drive continuous improvement in operational processes, standards, and documentation.

Compliance, Risk & Safety

- Ensure data services comply with Security, governance, and regulatory requirements
- Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.

Getting to know the Bureau of Meteorology

The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day. The Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific. We are Australia's national weather, climate and water agency, in the Agriculture, Water and Environment portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007. We provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural environment, including droughts, floods, fires, storms, tsunami and tropical cyclones. Our products and services include observations, forecasts, analysis and advice covering Australia's atmosphere, water, oceans and space environments. We undertake focused scientific research in support of our operations and services. Through regular forecasts, warnings, monitoring and advice, we provide one of Australia's most fundamental and widely used public services. We have solid relationships with our customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors, all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.

📌 Operational Data Services Manager (Melbourne)
🏢 Bureau Of Meteorology
📍 Melbourne