THE OPPORTUNITY:

Join an established Not-for-Profit employs 1000+ staff and delivers critical, life-changing services to thousands of Australians every day.

This newly created role offers the opportunity to move beyond reactive Desktop Support into a more proactive, IT service improvement focused position.

- Variety - a mix of hands-on technical support, site visits, and projects.
- Ownership - identify recurring issues, get to the root cause and implement lasting solutions rather than simply closing tickets.
- Autonomy - manage your own schedule and take ownership of outcomes across multiple locations.
- Benefits - company car available for site visits, hybrid working.
- Location - Parramatta
- Salary - $85,000 - $95,000 +super + NFP salary packaging benefits (circa $5 extra).

ROLE SNAPSHOT

As the primary onsite IT contact across multiple locations in Greater Sydney, you'll provide hands-on L2 Support while building relationships with users and identifying opportunities to improve IT service delivery.

You'll spend much of your time visiting sites, understanding their specific IT challenges and working with internal IT teams to resolve technical issues and prevent recurring problems. Alongside day-to-day support, you'll contribute to technology projects.

Responsibilities:

- Desktop Support - provide onsite and remote L2 support, diagnosing and resolving issues involving desktop hardware/software, mobile devices, printing, AV/VC, network devices and connectivity.
- Onsite Field Support - travel to multiple office locations across Greater Sydney to provide hands-on technical support and build relationships with users.
- IT Service Improvement - understand the needs and pain points of each site,



identify opportunities for improvement and proactively implement solutions that enhance IT service delivery.
- Problem Management - investigate recurring incidents, uncover underlying technical causes, and implement permanent fixes to prevent repeat issues.
- Technical Problem Solving - collaborate with internal IT teams to resolve complex technical issues.
- Project Delivery - support hardware and software roll outs, upgrades, new site set ups, office relocations, and IT asset procurement.

REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES:

Suitable for a Desktop Support Engineer who enjoys the building relationships through onsite field work and implementing lasting solutions that improve IT service delivery, over simply closing tickets and moving on.

Ideal if you're at your best when meeting people in-person and when given the autonomy to manage your own schedule.

Skills & experience:

- Proven L2 Desktop Support experience in complex, multi-site environments.
- Hands-on experience with the support and troubleshooting of Microsoft 365, Entra ID, Intune, Windows OS, desktops, laptops, mobile phones, printers etc.
- Experience supporting hardware and software rollouts, upgrades or site setups.
- Full Australian driver's license and comfortable driving to sites (company car available).




- Interest in being involved in a purpose driven Not-for-Profit.

Attitude & personality:

- Outgoing 'people person' enjoys in-person interaction with end users to understand and then proactively address their needs.
- Good analytical and problem-solving skills.
- Self-motivated with solid organisational skills.
- Friendly and approachable with excellent communication & customer-service skills.
- Eager to build presence, form relationships, and become the 'face of IT'.
- Professional presentation.

This is a full-time permanent role located in Parramatta and is offering $85,000 - $90,000+super + NFP salary packaging benefits (depending on experience).

*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06800-(phone hidden)

This is an hybrid position.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

📌 Desktop Support (Field Role) | Not-For-Profit (Parramatta)
🏢 Robert Half
📍 Parramatta