Promptly answer all requests for reservations and record them accurately.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties (e.g. Correspondence Reports etc)
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
Ensure Authority Forms are received and filed for all chargeback bookings.
To have an understanding of our competitors.
Promote up selling of hotel services.
Manage no show bookings in accordance with the hotel cancellation policy
Understand group booking transactions.
Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
Any other duties assigned by your Supervisor / Manager.
Qualifications :
Customer Service experience
Exposure to systems (preferred Opera)
Open drivers license
Ability to multi-task and work in multiple areas in the Front Office department
Additional Information :
30% discount on food and beverage at Accor properties worldwide
Generous accommodation discounts across 4500 properties in over 110 countries
Career mobility across Accors global brand portfolio
25% Discount in our signature Restaurant Cibaria & Bar Capri
Immediate Commencement
Learn Your Way Access leading training platforms like Accor Academy to advance your career and skill
Available for 7 day Roster coverage
Open to Part Time employment