Description
Job Summary
The Project Director – Customer Delivery is responsible for the
end-to-end execution of customer contracts
, from order intake through to final handover and acceptance.
This role ensures projects are delivered
safely, on time, within budget, and to Vertiv quality standards
, while maintaining strong customer relationships and protecting company margins.
The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver
integrated critical infrastructure solutions
, including power, thermal, and IT systems.
Key Responsibilities
1. End-to-End Project Ownership
Own full lifecycle delivery from
order booking to customer handover
Ensure alignment with contractual scope, commercial terms, and technical requirements
Act as the
single point of accountability
for project performance
2. Customer & Stakeholder Management
Serve as the primary executive interface with the customer
Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
Manage expectations, communications, and escalations
Lead governance forums (steering committees, project reviews)
3. Commercial & Financial Management
Own project P&L;, including
revenue, margin, and cash flow
Drive cost control, forecasting accuracy, and risk mitigation
Manage variations, claims, and change orders
Ensure billing milestones and cash collection targets are achieved
4. Project Execution & Delivery Excellence
Lead integrated project planning across engineering, procurement, construction, and commissioning




Ensure adherence to schedule, quality, and safety standards
Drive execution using
Lean, Agile, and structured project management methodologies
Monitor and report KPIs (schedule adherence, cost variance, quality metrics)
5. Risk & Compliance Management
Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
Ensure compliance with
contractual obligations, local regulations, and Vertiv standards
Lead issue resolution and recovery planning where required
6. Cross-Functional Leadership
Lead and coordinate global, regional, and local teams
Align internal stakeholders across:
Engineering
Manufacturing
Supply Chain
Field Services
Quality & EHS
Foster a
high-performance, accountable delivery culture
7. Supply Chain & Manufacturing Integration
Ensure alignment with manufacturing schedules and supply chain constraints
Mitigate risks related to long lead items and logistics
Drive collaboration between factories and project teams
8. Installation, Commissioning & Handover
Oversee site execution, installation, and commissioning activities
Ensure successful system integration and performance validation
Lead final acceptance, documentation, and customer handover




Ensure smooth transition to
service and lifecycle support teams
Key Performance Indicators (KPIs)
On-time project delivery
Gross margin achievement / improvement
Forecast accuracy
Customer satisfaction (e.g., NPS)
Change order capture and claims recovery
Safety performance (zero harm)
Quality metrics (defects, rework rates)
Qualifications & Experience
Bachelor's degree in Engineering, Project Management, or related field
*****+ years of experience in
data center, critical infrastructure, or EPC project delivery
Proven track record managing
large-scale, complex projects
($10M–$100M+)
Strong commercial and contractual management experience
Experience working with hyperscale or colocation customers preferred
Skills & Competencies
Executive-level stakeholder management
Robust commercial and financial acumen
Deep understanding of
mission-critical infrastructure systems
Leadership across matrix organizations
Risk management and problem-solving
Excellent communication and negotiation skills
Ability to operate in fast-paced, high-pressure environments
Travel Requirements
Willingness to travel ******%) depending on project location
Why This Role is Critical to Vertiv
This role directly impacts
customer satisfaction, revenue realization, and profitability
by ensuring that complex, high-value contracts are delivered with excellence.
It is central to Vertiv's ability to support the rapid growth of
hyperscale and AI-driven data center infrastructure globally
.

📌 Project Director (Melbourne)
🏢 Vertiv Group
📍 Melbourne