Call Centre Customer Service Consultant for Leading Removalist CompanyOptimove – West End, Brisbane QLDFull Time | Onsite Position$30–$40 per hour + Weekly Performance BonusesAward Classification: Clerks – Private Sector Award **** – Level 2Call Centre Sales & Customer Service Consultant – Leading Removalist CompanyAre You a High-Performer Who Knows How to Turn Enquiries Into Bookings?
Optimove is looking for a motivated, reliable and commercially minded Call Centre Sales & Customer Service Consultant to join our busy West End office.This is not simply a position answering phones.You will be speaking with customers who are actively considering a removalist, understanding exactly what they need, explaining why Optimove is the right choice, overcoming objections and converting genuine enquiries into confirmed bookings.We are looking for someone with a robust work ethic, excellent listening skills, personal accountability and a genuine drive to achieve results.If you are someone who needs to be constantly reminded to follow up customers, struggles with targets, regularly arrives late, avoids difficult conversations, or is uncomfortable being accountable for your results, this position will not be the right fit for you.If, however, you take pride in your performance, listen carefully to customers, follow through on commitments and enjoy turning conversations into sales, we want to hear from you.Important: This is a full-time, onsite role based at our West End office.
There are no remote or work-from-home arrangements.What You'll Be DoingYour primary responsibility is to provide an exceptional customer experience while converting incoming enquiries into bookings.You will:Answer inbound telephone, online and email enquiries promptly and professionallyConvert qualified enquiries into confirmed removal bookingsAsk the right questions and actively listen to understand each customer's requirementsBuild rapport quickly and confidently explain the value of choosing OptimoveProvide accurate information regarding services, pricing, availability and moving requirementsIdentify customer concerns and confidently overcome objections without using high-pressure sales tacticsFollow up quotes and enquiries rather than waiting for customers to call backIdentify opportunities to upsell relevant packing,



moving and associated servicesTake ownership of enquiries from initial contact through to bookingMaintain accurate and detailed notes within our CRMWork closely with our operations team to ensure customer expectations are communicated correctlyResolve customer concerns professionally and efficientlyManage multiple enquiries and priorities in a fast-paced environmentConsistently achieve individual and team sales targetsBe accountable for KPIs including conversion rates, follow-up activity, call quality, customer service and sales performanceThe Person We're Looking ForWe are not looking for someone who simply has call centre experience.We are looking for someone who can demonstrate that they are reliable, coachable, commercially aware and capable of producing results.The successful candidate will have:A minimum of 2 years' experience in telephone-based customer service, sales, call centres or a similar environmentA demonstrated history of converting enquiries or leads into sales/bookingsStrong active-listening skills — you understand the customer before trying to sell to themConfidence asking for the booking and closing a saleExcellent verbal and written communication skillsA professional, confident and approachable telephone mannerStrong organisational skills and attention to detailThe ability to follow processes and instructions accuratelyThe ability to receive feedback, implement it and improveStrong problem-solving and critical-thinking skillsConfidence dealing with objections, difficult customers and changing circumstancesExperience working with KPIs, targets or measurable performance standardsCRM and Microsoft Office experienceThe ability to work effectively in a busy office without needing constant supervisionExperience in removals, logistics, transport, sales, quoting or service-based businesses will be highly regarded.Work Ethic MattersWe operate in a fast-moving service business where customers rely on us during an important and often stressful time in their lives.For that reason, reliability and work ethic are non-negotiable.We need someone who:Turns up on time and ready to workTakes responsibility rather than making excusesFollows through when they tell a customer they will do somethingDoesn't leave leads sitting untouchedUnderstands that every genuine enquiry is a potential customerListens to instructions and applies feedbackRemains productive without needing constant supervisionIs comfortable being measured against clear performance expectationsTakes pride in achieving strong resultsWants to contribute to the success of the teamIf you are looking for a position where you can simply answer calls and collect an hourly wage, this role is unlikely to suit you.We reward people who contribute, perform and take ownership of their role.Sales Without the Hard SellWe don't want aggressive salespeople who don't listen.The best person for this position understands that good sales starts with good listening.Customers contact us because they have a problem to solve.
Your job is to understand their move, identify what matters to them, provide the right solution, clearly communicate our value and confidently ask for their business.You should be comfortable hearing:"Your quote is too expensive.""I'm getting a few other quotes.""I'll think about it."... and knowing how to professionally continue that conversation, identify the customer's actual concern and give them a reason to book.Performance & AccountabilityThis is a performance-driven position.Your results will be measured through clear KPIs, which may include:Enquiry-to-booking conversion rateQuote follow-up activitySales and revenue performanceCall qualityAccuracy of customer informationCustomer service standardsAttendance and punctualityHigh performers will have the opportunity to earn weekly performance bonuses in addition to their hourly rate.What We OfferAt Optimove, strong performance is recognised and rewarded.You'll receive:$30–$45 per hour, depending on experience and capabilityWeekly performance bonusesStructured training on our services, systems and sales processes Ongoing coaching and development Clear performance expectations A supportive and experienced team Opportunities for advancement within an established business A busy environment where motivated people can genuinely make an impactAbout OptimoveOptimove has been helping Australian families and businesses relocate for more than 10 years.Our reputation has been built through professional service, experienced removalists, strong systems and a commitment to providing customers with a better moving experience.Our customer service and sales team plays a critical role in that process.For many customers, you will be their first interaction with Optimove - and the quality of that conversation can determine whether they become an Optimove customer.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Call Centre Customer Service Consultant For Leading Removalist Company (Brisbane)
🏢 Optimove
📍 Brisbane