Sigma Healthcare is seeking a Customer Service Systems Analyst to optimise and enhance customer service platforms, including chatbot, AI and self-service tools.
You will work with stakeholders to ensure reliable, fit-for-purpose systems and analyse performance to improve automation and the overall customer journey.
In this role you'll maintain knowledge bases and workflow automations, monitor system health, and drive continuous improvement across digital journeys and data quality, partnering
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📌 Customer Service Systems & Automation Analyst (Melbourne)
🏢 MyChemist Retail Group
📍 Melbourne
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