GPC Asia Pacific in Rowville seeks a Service Desk Team Leader to lead day-to-day operations, coach analysts and drive service excellence across Australia, Current Zealand and China.
This role reports to the IT Service Desk Manager and will oversee escalations, SLA performance and continuous improvement.
The position is based at the Rowville office with initial onsite training and a transition to a hybrid arrangement (2 days WFH, 3 days in the office).
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📌 Hybrid Service Desk Team Lead — Lead, Coach & Improve (Melbourne)
🏢 GPC Asia Pacific
📍 Melbourne
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