Client Services & Engagement Administrator
As our Client Services & Engagement Administrator, you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA.
You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.
Key responsibilities
Respond to inquiries and coordinate new referrals
Conduct intake conversations using established forms and procedures
Complete preliminary risk screening using structured checklists
Maintain referral records and waitlists
Document participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participants
Build and maintain relationships with referrers and community organisations
Support RSA's growth across Ballarat, Geelong and surrounding regions
Work alongside our marketing team to improve communication and the participant experience
About us:
We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).
Some of us love a good spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours, and some of us just really love a good coffee and a chat.
We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton.
We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.
About the role
As our Client Services & Engagement Administrator,



you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA.
You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.
Key responsibilities
Respond to inquiries and coordinate new referrals
Conduct intake conversations using established forms and procedures
Complete preliminary risk screening using structured checklists
Maintain referral records and waitlists
Document participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participants
Build and maintain relationships with referrers and community organisations
Support RSA's growth across Ballarat, Geelong and surrounding regions
Work alongside our marketing team to improve communication and the participant experience
About us:
We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).
Some of us love a good spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours, and some of us just really love a good coffee and a chat.




We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton.
We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.
Why join RSA?
Hybrid working/Flexibility– a mix of working from home and our Ballarat office depending on your preference
School-friendly hours– ***** hours per week (can be negotiated) spread across Monday to Friday (school-hours friendly)
Laptop and work phone provided– everything you need to get started!
Training and development– we'll help you learn our systems and grow your skills.
Variety and ownership– a role where you can bring ideas, take initiative and make a real difference
About you
Super organised, proactive and outstanding at following things through
Confident in making phone calls and communicating with others
Excellent attention to details
A team player who enjoys contributing ideas and improving processes
Experience in administration, client services, disability or allied health is highly regarded but not essential
NDIS knowledge is a bonus
Note: This role will require a WWC check.
If you like to have a confidential discussion about the role, please call kerrie on: ********* (Mon-Wed), or email ******.
Email will return a quicker response Mon-Fri.
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📌 Client Services & Engagement Administrator (Ballarat)
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📍 Ballarat