Responsive Maintenance Manager – South-East Melbourne
Location:South-East Metropolitan Melbourne, VIC
Company:BGIS, Community Housing and Property Services
Employment Type:Permanent Full-Time, On-Site
Working Hours:Core Business Hours
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.
Purpose of the Role
BGIS is seeking an experiencedResponsive Maintenance Managerto oversee responsive maintenance services across a community-focused residential portfolio.
Reporting to the Account Director, you will lead a team of Responsive Coordinators and work closely with subcontractors, client representatives and the BGIS National Call Centre.
Together you will keep work orders moving and help residents get the support they need, on time and in accordance with client KPI's.
The ideal candidate will be experienced working in a high transaction environment – preferably in a trade-based services field.
You will be target, process, and performance driven by nature, and enjoy building high-performing, collaborative teams.
Developing people, improving processes, and building strong working relationships will be your areas of expertise.
Key Responsibilities
Guide and support the Responsive Coordination Team
Develop and maintain clear procedures and workflows
Oversee the triage, allocation and completion of responsive work orders




Coach team members and support their development and career growth
Work with subcontractors to support service quality and value for money
Review operational data to spot trends and improve customer outcomes
Support the team to meet response and completion time requirementsHelp improve WorkBuddy and related systems
Build positive relationships with clients, subcontractors and internal teams
Contribute ideas that improve customer experience and service delivery
Education, Experience & Skills
Experience managing customer service, call centre, scheduling or service coordination teams
Experience coordinating multiple stakeholders and service providers
Experience supporting and developing teams
Experience reviewing operational data and improving processes
Solid communication and relationship-building skills
Practical problem-solving and planning skills
Proficiency in Microsoft Office and work management systems
Qualification in Business Management, Operations Management, Customer Service, Facilities Management or a related discipline, or equivalent industry experience
Full working rights in Australia
Experience in facilities management, maintenance, property services or community housing
Experience with workflow management, CMMS or service delivery platforms
Workplace Arrangements




This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.
On-Site, with some attendance at the regional office to support your team and stakeholders.
Why Join BGIS?
Join a newly established team supporting an important community housing portfolio, where your work makes a real difference to residents.
Key Benefits Include
Meaningful work supporting residential properties and communities
Career development opportunities within a global organisation
A supportive and inclusive team environment
Spot recognition vouchers and a $2,000 employee referral bonus
Access to Flare discounts across retailers, energy providers, utilities and more
Fitness Passport access for you and your family
Employee Assistance Program and wellbeing initiatives
Two paid volunteer days each year
Career opportunities through secondments and internal mobility
Leadership development through Future Leaders and Leadership Fundamentals programs
Endorsed by WORK180 as an employer of choice for women
Recognised as a Top 101 Workplace for Women in **** by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.
We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.
BGIS is an equal opportunity employer.
We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Applicants must have full working rights in Australia.
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📌 Responsive Maintenance Manager (Melbourne)
🏢 BGIS, Community Housing and Property Services
📍 Melbourne