B2B Relationships Manager - Essential Safety Measures
Melbourne - North East
Company: A well-established essential safety services provider is looking to appoint a B2B Relationships Manager to look after its contracted and recurring clients across a diverse building portfolio.
They are looking for someone with a strong background in ESM compliance and B2B account management who is confident pricing complex portfolios, responding to tenders and working closely with internal teams to deliver tailored service solutions to clients.
Position:
Managing relationships across contracted and recurring client portfolios, including renewals
Acting as the main point of contact for complex enquiries relating to ESM and building codes
Defining client SLA, reporting, billing and communication requirements
Preparing and submitting formal tender responses (RFPs/RFQs) from start to finish
Pricing complex multi-asset building portfolios based on compliance requirements




Building competitive proposals and presenting to prospective and existing clients
Training and mentoring internal staff on pricing, scope estimation and quoting
Working with Business Development and admin teams to onboard recent business smoothly
You:
Strong background in B2B account or relationship management
Experience within the essential safety measures or fire protection industry
Solid understanding of building classifications and ESM compliance standards
Proven track record in portfolio pricing, proposal writing and tender preparation
Confident presenter and negotiator with the ability to train and lead others
Benefits:
Competitive remuneration package
Ongoing training and professional development
Strong focus on work/life balance
Collaborative and supportive team culture
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