Are you looking for a customer service role where every conversation has a purpose?
We are currently recruiting for anurgent intake of Outbound Customer Service Representativesto join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.
This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.
As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.
What's in it for you?
$***** per hour + Super with weekly pay
3-month temporary contract with potential to transition into a permanent role
Family friendly hours of 9-5 Monday to Friday
CBD location close to public transport
Full training and ongoing support provided
Work within a supportive, purpose-driven team
A role where your conversations directly contribute to a meaningful cause
Opportunity to develop your customer service and communication skills
$***** per hour + Super with weekly pay
Immediate start opportunities available
3-month temporary contract with potential to transition into a permanent role
Family friendly hours of 9-5 Monday to Friday
CBD location close to public transport
Full training and ongoing support provided
Work within a supportive, purpose-driven team
A role where your conversations directly contribute to a meaningful cause
Chance to develop your customer service and communication skills
The Role
As anOutbound Customer Service Representative, you will play an important role in helping connect people with a service that supports the wider community.
Your responsibilities will include:
Making outbound calls to community members
No cold calling.




No sales targets.
Just meaningful conversations that help make a difference.
Engaging in friendly and meaningful conversations
Booking and managing appointments
Providing information and answering questions professionally
Updating customer details and records accurately
Delivering a high level of customer service with every interaction
Making outbound calls to community members
No cold calling.
No sales targets.
Just meaningful conversations that help make a difference.
Engaging in friendly and meaningful conversations
Booking and managing appointments
Providing information and answering questions professionally
Updating customer details and records accurately
Delivering a high level of customer service with every interaction
You will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.
Key Requirements
Previous experience in a contact centre, administration, sales, or a similar role is nessesary
Confident communication skills and the ability to build rapport over the phone
Comfortable making outbound calls and engaging with a wide range of people
Strong attention to detail and ability to update systems accurately
Positive attitude with a genuine desire to contribute to a meaningful cause
Ability to learn new systems and processes quickly
Previous experience in a contact centre, administration, sales, or a similar role is nessesary
Confident communication skills and the ability to build rapport over the phone
Comfortable making outbound calls and engaging with a wide range of people
Strong attention to detail and ability to update systems accurately
Positive attitude with a genuine desire to contribute to a meaningful cause
Ability to learn new systems and processes quickly
If you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you.
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📌 Customer Care Consultant (Adelaide)
🏢 Smaart Recruitment
📍 Adelaide