Virtuosum Orthodontics is a leading orthodontic practice committed to delivering exceptional patient care and creating beautiful, confident smiles.
We pride ourselves on maintaining a professional, welcoming environment where our team members are valued and supported.
Our practice combines clinical excellence with outstanding customer service, and we are looking for dedicated individuals who share our commitment to patient satisfaction and practice excellence.
About the role
We are seeking a full-timeReceptionistto join our team at our Hawthorn, VIC location.
This is a key position within our practice, serving as the first point of contact for our patients and playing a vital role in the smooth operation of our orthodontic clinic.
As Receptionist, you will be responsible for managing patient interactions, administrative tasks, and ensuring that our practice runs efficiently.
You will be the face of Virtuosum Orthodontics, contributing directly to the patient experience and the overall success of our practice.
Key responsibilities
Greet patients warmly and professionally upon arrival, ensuring they feel welcomed and valued
Answer incoming telephone calls, directing enquiries appropriately and scheduling appointments
Manage the appointment book, confirming bookings, coordinating scheduling, and managing patient reminders
Process patient check-ins and check-outs, including collecting payments and handling financial transactions
Maintain accurate and organised patient records in accordance with privacy legislation and practice protocols
Perform general administrative duties, including filing, data entry, and correspondence
Assist with patient inquiries regarding treatment options, costs, and practice procedures
Support the clinical team by preparing treatment rooms and ensuring necessary materials are available
Maintain a clean, organised and professional reception area
Manage patient communications,



including appointment reminders via phone, email or SMS
Handle routine queries and elevate complex matters to senior staff members appropriately
What we're looking for
Proven experience working as a receptionist, preferably in a medical, dental or orthodontic practice environment
Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff
Strong organisational and time management abilities, with the capacity to prioritise multiple tasks
Proficiency in using computer systems and practice management software (experience with dental practice software is advantageous)
A friendly, patient and calm demeanor, particularly when managing busy periods or difficult situations
Attention to detail and commitment to accuracy when handling patient information and administrative records
Understanding of patient confidentiality and privacy requirements, including compliance with relevant legislation
Ability to work as part of a team whilst also taking initiative independently
Professional presentation and commitment to customer service excellence
Reliability and punctuality, with a willingness to be flexible when required
What we offer
At Virtuosum Orthodontics, we are committed to creating a positive and supportive workplace where our team members can thrive.
We offer a full-time position with competitive remuneration and a professional work environment.
We value our employees and provide ongoing support, training opportunities to develop your skills, and the chance to be part of a dedicated healthcare team.
We foster a collaborative culture where your contributions are recognised and appreciated.
We offer flexibility in our approach to work arrangements where possible, and we prioritise the wellbeing of all our team members.
If you require any adjustments or additional support during the recruitment process, we welcome the chance to discuss this with you.
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📌 Receptionist (Melbourne)
🏢 Virtuosum Orthodontics
📍 Melbourne