This is a hands-on role combining customer service, rental operations and fleet coordination. You'll be helping customers, managing bookings and making sure our vehicles are where they need to be, when they need to be there.
Key responsibilities
Welcoming customers and delivering a professional, friendly rental experience
Managing bookings, customer enquiries and vehicle availability
Driving and relocating vehicles safely and efficiently
Preparing vehicles for customer collection and assisting with fleet presentation
Providing customers with information about vehicles, rental services and policies
Handling customer questions and resolving issues professionally
Monitoring vehicle movements, availability and operational requirements
Working closely with the team to keep the daily operation running smoothly
Assisting with general fleet and branch duties as required
About you
Confident, friendly and professional when dealing with customers
A confident and capable driver with a current unrestricted/open driver's licence
Comfortable driving a range of vehicles
Organised and able to manage multiple tasks throughout the day




Reliable, punctual and willing to get involved
Comfortable using computers and learning new systems
A strong communicator with good attention to detail
Able to work independently while also being a strong team player
Available to work a 4 days on / 4 days off rotating roster, including some weekends
Experience in car rental, fleet management, tourism, hospitality or customer service is an advantage, but not essential
About us
We're a family-owned rental car business operating in the Sunshine Coast tourism industry.
4 days on / 4 days off rotating roster
Casual employment
Training provided
A varied role - you're not stuck behind a desk all day
Opportunity to learn and grow within the rental car industry
Supportive team environment
Be part of a growing family-owned business
Every day is different
Competitive salary based on experience
Stable, long-term employment opportunity
Diverse role with autonomy and responsibility
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📌 Customer Service & Fleet Coordinator (Melbourne)
🏢 Index Group
📍 Melbourne