Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts across retailers and service providers)
Novated leasing and EV subscription options
Superannuation salary sacrifice
Fitness Passport membership available
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information
Position is Permanent Full Time, 76hrs/fortnight (hybrid, 1 day WFH)
Location of role is IKEA Customer Service Office, Tempe, NSW.
Internal job title at IKEA is Remote Team Leader
This role requires availability to work 8:00am - 8:30pm on weekdays, with alternating weekend shifts
About this work area




Working collaboratively within our operations team whilst leading, coaching, and inspiring your own team of co- workers.
Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service.
Supporting IKEA to exceed our customer expectations by securing a fast and easy customer experience.
You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points.
Handling conflict and providing constructive feedback.
You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity.
Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA.
As Customer Resolutions Team Leader you have:
The ability to deliver an exceptional customer experience by building and leading a high-performing, competent customer resolutions team that engages with customers in all channels.
Previous leadership experience, leading people and working within a team.
Strong time management skills.
You can prioritise and delegate work for yourself and your team, ensuring organisational excellence.
A problem-solving mindset, with an attitude where no task is too difficult to overcome.
Previous experience working in a high volume, dynamic & fast paced environment.
Strong communication skills with the ability to adjust your communication style based on the platform or receiver.
Good knowledge of change management and understanding of key factors for a successful change initiative.
Proficiency in decision-making and taking responsibility for customer issues.
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📌 Customer Resolutions Team Leader (Sydney)
🏢 Ikea
📍 Sydney