Acenda Group is seeking a Lead Case Consultant in Melbourne to provide technical claims guidance and coaching to a team of Claims Consultants.
You will support complex claims, ensure high-quality outcomes, and drive improvements across processes and reporting.
Reporting to the Team Manager, you will collaborate with internal and external stakeholders to achieve positive customer outcomes, manage escalations, and ensure compliance with policies and regulations.
Hybrid work is available.
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📌 Lead Life Insurance Claims Coach (Melbourne)
🏢 Acenda Group
📍 Melbourne
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