At Network Insurance House (NIH), we take pride in being one of Australia's most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.
You'll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.
We'recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.
AbouttheRole
Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.
AsaSeniorClaimsExecutive,youwill:
Manageend-to-endclaimsfromlodgmentthroughtosettlement
Assesspolicyinformationandsupportclaimsdecision-making
Liaisewithclients,brokers,insurers,andserviceproviders
Proactivelyseekopportunitytodevelopprofessionally
Maintainaccuraterecordsinlinewithcompliancerequirements
Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
Workcollaborativelywiththewiderclaimsandbrokingteams
Proficientlylearnandusemultipletechnologyplatforms
At Network Insurance House (NIH), we take pride in being one of Australia's most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.
You'll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.
We'recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.
AbouttheRole




Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.
AsaSeniorClaimsExecutive,youwill:
Manageend-to-endclaimsfromlodgmentthroughtosettlement
Strongabilitytoworkautonomously
Assesspolicyinformationandsupportclaimsdecision-making
Liaisewithclients,brokers,insurers,andserviceproviders
Provideregularupdatesandclearcommunicationtoallstakeholders
Considerationofpolicycoveragetoidentifypotentialindemnityissues
Reviewdocumentation,correspondence,andsettlementdetails
Proactivelyseekopportunitytodevelopprofessionally
Maintainaccuraterecordsinlinewithcompliancerequirements
Strongtimemanagementskillsandabilitytoprioritiesandmeetkey deadlines
Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
Supportandexecutedisputeresolutionandcontributetopositive outcomes
Workcollaborativelywiththewiderclaimsandbrokingteams
Proficientlylearnandusemultipletechnologyplatforms
Thisroleoffersvariety,autonomy,andtheopportunitytodevelopyour expertise withinasupportivenationalteamenvironment.
AboutYou
Youareaproactiveclaimsprofessionalwhoenjoysworkinginafast pacedenvironment,whileprovidingeffectiveandefficientcommunicationand supporttoallstakeholders.
Youwillbring:
Experienceingeneralinsuranceclaims(end-to endexposurepreferred)
Advancedcustomerserviceskills
Advancedattentiontodetailandorganisationalskills
Strongstakeholderengagementandrapportbuildingcapability
Strongcommunicationandstakeholdermanagementskills
Confidencemanagingcompetingpriorities
Acollaborative,team-focusedapproach




Awillingnesstolearnanddevelopprofessionally
You take ownership of your work, communicate clearly, and are motivated by achieving strong outcomes for clients.
Perks & Advantages
At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:
Bonus opportunities across all roles
12 weeks paid parental leave for both primary and secondary carers
Free travel insurance
Salary packaging and novated leasing options
Alongside these benefits, you'll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.
About Us
Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers' Compensation, Claims Management and Specialty Industry Risks.
NIH wasformed in **** through the strategic integration of Network Insurance Group (established ****) and Insurance House (established ****), creating a leading Australian risk advisor.
Combining the strengths and expertise of two established Steadfast subsidiaries, we deliver exceptional service and industry-leading risk advisory solutions to circa 60,000 valued clients, placing almost $1 billion in premiums on their behalf. As a trusted risk advisor we do more than policy placement, we strongly advocate for our clients, driving better outcomes when it matters most.
Today we employ over 400 people in 23 offices nationally all under Network Insurance House. Building upon a strong history of client-centric service and trusted relationships, we remain firmly committed to supporting businesses, communities and everyday Australians with quality insurance solutions.
#J-*****-Ljbffr

📌 Senior Claims Executive (Melbourne)
🏢 Network Insurance House
📍 Melbourne